Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tamekia Wilson

Albany,GA

Summary

Skilled medical office professional offering several years of experience cultivating seamless office operations. Personable and detail-oriented with proven track record of warmly welcoming patients and supporting needs. Quick learner proficient in office equipment operations and job-related software.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Medical Administrative Assistant

Phoebe Neurology Associates
Albany, GA
12.2022 - Current
  • Answered phone calls to provide assistance, information, and medical personnel access.
  • Triaged incoming patients by assessing conditions and modified schedules to handle more severe concerns quickly.
  • Managed physician calendar, scheduling patient appointments and procedures.
  • Directed patient flow during practice hours, minimizing wait times.
  • Assisted with referrals and prepared medical records for patients.
  • Collected information, verified insurance and collected co-payments for patients as part of check-in process.
  • Maintained confidentiality of records relating to clients' treatment
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Arranged hospital admissions for patients as required.
  • Routed laboratory or diagnostic results to appropriate staff.
  • Ordered office supplies and maintained inventory levels of medical supplies.
  • Entered patient demographic information into the Electronic Health Records system.
  • Provided administrative support to clinical staff as needed.

Medical Administrative Assistant

Phoebe Physician Group - Urgent Care
Albany, GA
06.2023 - Current
  • Ordered office supplies and maintained inventory levels of medical supplies.
  • Entered patient demographic information into the Electronic Health Records system.
  • Maintained confidentiality of all patient information according to HIPAA regulations.
  • Retrieved lab results from outside laboratories and entered them into EHR systems.
  • Scanned documents into EHR systems according to established protocols.
  • Provided administrative support to clinical staff as needed.
  • Assisted with scheduling diagnostic tests such as X-rays, MRIs, and CT scans when requested by physicians or nurse practitioners.
  • Processed referrals from primary care physicians and specialists as needed.
  • Answered phones, scheduled appointments, and provided general information to callers.
  • Performed data entry tasks including transcribing dictation of medical reports into electronic health records system.
  • Triaged incoming patients by assessing conditions and modified schedules to handle more severe concerns quickly.

Medical Administrative Assistant

Phoebe Physician Group - Primary Care
Albany, GA
06.2021 - 12.2022
  • Prepared patient charts for upcoming appointments, including collecting patient history forms and other relevant documents.
  • Ordered office supplies and maintained inventory levels of medical supplies.
  • Scanned documents into EHR systems according to established protocols.
  • Provided administrative support to clinical staff as needed.
  • Answered phones, scheduled appointments, and provided general information to callers.
  • Coordinated meetings between physicians and other healthcare professionals.
  • Maintained a filing system for patient records and physician orders.
  • Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Triaged incoming patients by assessing conditions and modified schedules to handle more severe concerns quickly.

Medical Center Representative

Phoebe Putney Cancer Center
Albany, GA
01.2019 - 06.2021
  • Developed strong working relationships with physicians, nurses and other healthcare professionals.
  • Maintained confidentiality of sensitive patient information according to HIPAA regulations.
  • Handled patient inquiries, complaints, and requests in a professional manner.
  • Monitored inventory levels of supplies needed within the department.
  • Provided customer service to incoming patients, including answering questions and resolving issues.
  • Maintained up-to-date knowledge of health plans, benefits, and coverage options available through the medical center.
  • Performed administrative tasks such as filing paperwork, entering data into computer systems, and updating patient files.
  • Collected patient payments in a timely manner and maintained accurate records of all transactions.
  • Assisted patients with scheduling appointments and providing general information about the medical center.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
  • Contributed to team meetings, sharing insights and strategies for improving patient access services.
  • Reviewed eligibility responses to assess patient benefit level and prepare estimates.

Certified Nursing Assistant

Phoebe Putney Hospital - NICU
Albany, GA
10.2017 - 01.2019
  • Took temperature readings orally or rectally as instructed by the RN or MD.
  • Reported changes in patient condition to registered nurse or physician.
  • Assisted with admission procedures such as gathering personal data from the patient's chart.
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
  • Monitored vital signs including blood pressure, pulse rate, respiration rate.
  • Documented activities and recorded information in EMR system.
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.

Medical Records Specialist

Phoebe Putney Cancer Center
Albany, GA
10.2016 - 10.2017
  • Reviewed medical records to ensure accuracy and completeness.
  • Assisted with chart preparation for upcoming appointments or surgeries.
  • Created summaries of clinical visits utilizing standard templates as necessary.
  • Conducted quality assurance audits of medical records for compliance with state regulations.
  • Identified discrepancies between paper and electronic records.
  • Adhered to HIPAA guidelines when handling protected health information.
  • Processed requests for copies of patient medical files within designated timeframes.
  • Assisted in the development of new policies and procedures for medical record keeping.
  • Collected, filed, scanned, and retrieved confidential patient information.
  • Collaborated with multiple departments to coordinate release of information requests from patients, legal representatives, insurance companies.
  • Resolved any issues relating to incomplete documentation or coding errors.
  • Answered inquiries regarding the status of patient records or their availability.
  • Pulled patient records and transferred information to appropriate parties.
  • Kept department clean, organized and professional.
  • Observed confidentiality and safeguarded all patient-related information.
  • Retrieved medical records upon request from healthcare professionals.
  • Assisted patients with requests for their medical records, guiding them through the process.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.

Unit Secretary

Phoebe Putney Memorial Hospital
Albany, GA
06.2015 - 10.2017
  • Answered telephone calls promptly and directed them to appropriate personnel or departments.
  • Prepared documents for signature by physicians or other authorized personnel.
  • Attended regular meetings with department heads to discuss any changes in procedures or policies affecting unit operations.
  • Conducted follow-up phone calls to discharged patients regarding their care after leaving the hospital.
  • Scheduled diagnostic tests and procedures for patients according to established protocols.
  • Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
  • Responded to requests from internal staff regarding patient information in accordance with HIPAA regulations.
  • Distributed incoming mail throughout the hospital in a timely manner.
  • Assisted with admitting processes including completing forms, obtaining signatures and verifying insurance coverage.
  • Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
  • Greeted visitors and patients in a courteous and friendly manner.
  • Collected discharge summaries from nurses or physicians before release of patients from the facility.
  • Coordinated with other departments to ensure timely delivery of services to patients.
  • Processed physician orders ensuring accuracy of documentation prior to submission for approval.
  • Managed the front desk area ensuring neatness at all times.
  • Answered phone calls to provide assistance, information, and medical personnel access.
  • Monitored unit supply levels and notified management of ordering needs.
  • Managed unit call reception and routed calls to correct department.
  • Retrieved physicians' paperwork, including lab test requests.
  • Assisted in the maintenance of electronic health records (EHR) and manual filing systems.
  • Compiled and filed medical reports, charts, and correspondence.
  • Utilized hospital information systems for data entry and retrieval.
  • Entered patient information into hospital databases with attention to detail and accuracy.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.

Education

Associate of Science - Business Healthcare Technology

Albany Technical College
Albany, GA
12-2025

Certification - Nurse Aide

Albany Technical College
Albany, GA
12-2017

High School Diploma -

Monroe Comprehensive High School
05-2010

Skills

  • File Maintenance
  • Document Management
  • Appointment Coordination
  • Medical Records Management
  • Correspondence Management
  • Prioritizing patients
  • Patient Demographics
  • Data entry expertise
  • Multitasking and Organization
  • Team Collaboration
  • Information Collection

Certification

  • BLS/CPR Certification

Timeline

Medical Administrative Assistant

Phoebe Physician Group - Urgent Care
06.2023 - Current

Medical Administrative Assistant

Phoebe Neurology Associates
12.2022 - Current

Medical Administrative Assistant

Phoebe Physician Group - Primary Care
06.2021 - 12.2022

Medical Center Representative

Phoebe Putney Cancer Center
01.2019 - 06.2021

Certified Nursing Assistant

Phoebe Putney Hospital - NICU
10.2017 - 01.2019

Medical Records Specialist

Phoebe Putney Cancer Center
10.2016 - 10.2017

Unit Secretary

Phoebe Putney Memorial Hospital
06.2015 - 10.2017

Associate of Science - Business Healthcare Technology

Albany Technical College

Certification - Nurse Aide

Albany Technical College

High School Diploma -

Monroe Comprehensive High School

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