Tyshia Castell
Youngstown,OH
Summary
Seasoned professional with a robust background in healthcare and customer service, notably at Gateways To Better Living Inc. Expert in patient hygiene management and vital signs monitoring, demonstrating a 20% improvement in patient care efficiency. Skilled in compassionate care and technology use, adept at enhancing customer and patient experiences through meticulous attention to detail and proactive problem-solving. Service-oriented individual with several years experience in building positive business and customer relationships. Focused and diligent in completing tasks on time. Strong background of physical stamina and consistent adherence to established processes and procedures. Reliable mail carrier with experience in both urban and rural delivery routes. Strong familiarity with postal regulations, automated sorting systems, and handheld device operation for tracking deliveries. Demonstrated ability to manage time effectively, maintain accurate records, and provide high-quality customer service. Proven commitment to efficiency led to increased accuracy and faster delivery times in previous positions.
Overview
14
14
years of professional experience
Work History
Mail Carrier
Usps
Youngstown, OH
11.2017 - Current
- Helped customers away from their delivery locations by holding mail at the main office
- Completed the required paperwork and obtained signatures to process registered, certified and insured mail items
- Collected mail on the daily route, bringing in parcels from homes, businesses and area mailboxes
- Properly accounted for and turned in all money collected during the mail route
- Sorted mail by its final destination or area hub to help each piece arrive on time
- Documented the receipt of new letters and packages to confirm receipt and start the delivery process
- Organized daily routes to manage the efficient delivery of mail and packages to customer residences and business locations
- Consistently met schedules for the timely collection and return of mail
- Moved heavy boxes, containers and pallets with the use of hand trucks and pallet jacks
- Continuously classified and filed records to keep the system efficient and all information organized
Health care
Gateways To Better Living Inc
Youngstown, OH
05.2014 - 11.2017
- Supported patients throughout treatments and prescribed exercises
- Kept home areas clean and neat by cleaning up spills, changing out linens and washing dishes
- Maintained the personal hygiene of each patient with regular bathing and grooming
- Helped patients into and out of beds, baths and automobiles with skilled mobility support
- Assisted clients with daily living needs such as shopping for groceries and preparing healthy meals
- Regularly checked patient vital signs, including pulse, respiration and temperature, to identify problems
- Updated patient records with observations made during daily care
- Discussed care problems with the supervisor or case manager to find the best solution
- Regularly removed trash, organized tools and checked the shop's equipment to maintain a neat and safe work area
CNA
Counting Healthcare at the ridge
Mineral Ridge, OH
02.2013 - 09.2015
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Monitored food intake and output as directed by nursing staff.
- Planned and served meals and snacks to patients according to prescribed diets.
- Distributed drinking water and nourishment to residents.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Shaved and draped patients to prepare for surgery, treatment or examination.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
Customer service
Vxi global solutions
08.2010 - 03.2013
- Documented compliance with company policies and procedures and wrote sales reports daily
- Greeted customers, repeated orders back to customers accurately, provided samples, and completed transactions
- Processed product orders, including entering customer orders and completing stock replenishment orders
- Quoted prices for items desired, explain credit terms and collected credit information to qualify customers
- Advised customers about estimated delivery date and described service contracts and warranties
- Helped resolve product returns, responded to shipping inquiries and answered order status questions
- Demonstrated in-depth knowledge and understanding of the product line, pricing structure, and gross profit objectives
- Communicated with customers via phone, email, and chat and helped customers to navigate the company's website to place orders online
- Performed administrative support functions such as processing payments and reconciling accounts
- Sold products effectively by demonstrating product features, employing technical product knowledge to describe capabilities and limitations for customers
Education
High School Diploma -
East night school
Denver, Co05.2008
Some College (No Degree) - Clinical Medical Assistance
East Ohio Collage
East Liverpool, OHSkills
- Serve customers
- Restocking supplies
- Patient hygiene management
- Basic nursing care
- Vital signs monitoring
- Sterilization techniques
- Documentation
- Coordinate schedules
- Clerical support
- Process payments
- Scan parcels
- Supply management
- Technology use
- Vehicle loading
- Maintain equipment
- Documentation & recordkeeping
- Safety awareness
- Financial records oversight
- Mail sorting
- Route management
- Hand-eye coordination
- Route navigation
- Acute care
- Infection control
- Patient observation
- Compassionate care
- Patient services
- CPR certification
Affiliations
- Active participation in healthcare
- Strong communication skills
- willingness to learn
- positive attitude
- involved and supportive
- manage stress effectively
- utilize any technique
- willing to learn at fast pace
- hard worker
Timeline
Mail Carrier
Usps
11.2017 - Current
Health care
Gateways To Better Living Inc
05.2014 - 11.2017
CNA
Counting Healthcare at the ridge
02.2013 - 09.2015
Customer service
Vxi global solutions
08.2010 - 03.2013
High School Diploma -
East night school
Some College (No Degree) - Clinical Medical Assistance
East Ohio Collage
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