Quinell Harris
Rockville,VA
Summary
Adept at multitasking and analytical thinking, I enhanced customer loyalty and minimized fraud losses at Bank of America through efficient complaint handling and critical investigation skills. My experience in high-stress environments and commitment to excellence in customer service are underpinned by a strong foundation in teamwork and detailed-oriented practices.
Committed and hardworking retail clerk with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Overview
24
24
years of professional experience
Work History
Retail Clerk
United Sates Postal Service
10.2015 - Current
- Developed strong relationships with customers by delivering exceptional service and addressing their needs efficiently.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Provided excellent product knowledge, assisting customers in making informed purchasing decisions.
- Boosted store''s appearance through consistent maintenance of merchandise displays, ensuring visual appeal for prospective buyers.
- Managed efficient cash register operations.
- Supported fellow employees during high-traffic periods or absences by stepping in where needed without hesitation.
Customer Service Representative
GRTC Transit Systems
09.2012 - 10.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Fraud Prevention Representative
Bank of America
09.2000 - 08.2010
- Maintained accurate records of all investigations, ensuring compliance with regulatory requirements and facilitating seamless communication between different departments involved in fraud prevention efforts.
- Streamlined the fraud investigation process by creating detailed protocols and documentation requirements for all team members to follow consistently.
- Minimized losses due to fraud incidents by swiftly identifying patterns of suspicious behavior and taking appropriate action, such as freezing accounts or contacting authorities when necessary.
- Reviewed and analyzed daily reports on suspicious activity, utilizing critical thinking skills to identify patterns and prioritize investigations accordingly.
Education
Associate of Science - Medical Billing And Coding
Virginia College
Richmond,VA06-2015
Skills
- Patience and empathy
- Multitasking
- Cleanliness and hygiene
- Time management capabilities
- Customer service
- Reliable and responsible
- Complaint handling
- Teamwork and collaboration
- Excellent communication
- Analytical thinking
- Self motivation
- Detail-oriented
Timeline
Retail Clerk
United Sates Postal Service
10.2015 - Current
Customer Service Representative
GRTC Transit Systems
09.2012 - 10.2015
Fraud Prevention Representative
Bank of America
09.2000 - 08.2010
Associate of Science - Medical Billing And Coding
Virginia College
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