Summary
Overview
Work History
Education
Skills
Timeline
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Quinetta Harvey

Warner Robins,GA

Summary

Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in EPIC. Organized Patient Service Representative with 5 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.

Overview

8
8
years of professional experience

Work History

Patient Service Representative

Atrium Healthcare
06.2023 - Current
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Providing excellent customer service by promptly answering patient inquiries.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
  • Resolved customer complaints using established follow-up procedures.
  • EPIC

Salvage Specialist

GEICO
09.2021 - 12.2022
  • Collaborated with insurance adjusters to determine the proper valuation of recovered assets.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Delivered prompt service to prioritize customer needs.

Appointment Scheduler

Endocrinology, Diabetes & Metabolism
04.2016 - 05.2020
  • Identified potential areas of improvement within the scheduling workflow; proposed solutions that led to enhanced efficiency and reduced errors in the appointment-setting process.
  • Contributed to revenue growth by consistently meeting or exceeding personal appointment booking targets each month.
  • Asked relevant questions to assist customers with selecting needed or requested products and services.
  • Set up appointments with interested customers according to schedule availability.
  • Made average of 120 outbound and inbound calls per day.
  • Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.
  • EPIC

Education

Associate of Science - Healthcare Management

Ultimate Medical Academy - Clearwater
Clearwater, FL
10.2021

Skills

  • Report Preparation
  • Medical Terminology
  • Conflict Resolution
  • Patient interviewing
  • Cross-cultural sensitivity
  • Directing callers
  • Outbound Calling
  • Health Information Access Management
  • Reliability and Dedication
  • Medical terminology knowledge
  • Patient confidentiality
  • Registration and Scheduling
  • HIPAA Compliance

Timeline

Patient Service Representative

Atrium Healthcare
06.2023 - Current

Salvage Specialist

GEICO
09.2021 - 12.2022

Appointment Scheduler

Endocrinology, Diabetes & Metabolism
04.2016 - 05.2020

Associate of Science - Healthcare Management

Ultimate Medical Academy - Clearwater

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Quinetta Harvey