Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
HCA
Nightingale Nursing Agency
05.2024 - Current
Assisted with daily living activities, promoting patient independence and overall wellbeing.
Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Maintained clean, safe, and well-organized patient environment.
Reduced patient anxiety through effective communication and active listening skills.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook.
Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Administered medication as prescribed by healthcare professionals, ensuring adherence to schedules and dosages.
Customer Service Representative
BBW
10.2021 - Current
Provided solutions, recommendations, and replacements with empathy and positive feedback
Advised customers on status of merchandise ordered and arranged for pickup and delivery
Resolved customer inquiries, complaints, and issues and used problem solving techniques to provide solutions
Routed inquiries or escalated calls outside area of expertise to appropriate department or employee
Utilized computer systems to research and record account information
Completed and processed paperwork and records and entered important data in company CRM
Engaged members in conversation to offer products and services to meet needs and goals
Completed sales payments, refunds, and exchanges and issued store credit
Machine Operator
Caterpillar
04.2024 - 10.2024
Followed detailed instructions to operate machines with accuracy and produce quality products.
Set up and adjusted equipment and properly configured machines for daily operation.
Complied with company and OSHA safety rules and regulations.
Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
Participated in cross-functional teams focused on achieving company-wide goals related to safety, quality, and productivity improvements.
Inspector in Quality Assurance and Quality Control
Hitachi Automotive Systems Americas
01.2022 - 06.2024
Provided training for new inspectors on proper inspection techniques, tools, and best practices, resulting in improved team performance.
Exceeded productivity goals by efficiently prioritizing tasks based on deadlines while maintaining strict attention to detail during inspections.
Acted as a liaison between departments to facilitate clear communication regarding product specifications and any necessary adjustments required due to non-conformance findings during inspections.
Collaborated with engineering teams for the successful resolution of complex quality issues, ensuring product performance met or exceeded customer expectations.
Demonstrated commitment to safety by adhering strictly to established protocols during all aspects of the inspection process.
Team Leader Manager
Rack Room Shoes Inc.
02.2021 - 03.2024
Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
Led employee relations through effective communication, coaching, training, and development..
Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
Developed strong relationships with cross-functional departments to support successful project execution.
Janitor
Qiyam Inc.
01.2015 - 03.2021
Clean building floors by sweeping, mopping, scrubbing, or vacuuming
Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications
Clean windows, glass partitions, or mirrors, using soapy water or other cleaners, sponges, or squeegees
Service, clean, or supply restrooms
Cleaned facilities to maintain sanitary, safe, and attractive environment
Dusted, cleaned, and spot treated furniture, upholstery, and fixtures
Gathered and emptied trash
Meat Cutter
Pilgrim's
02.2019 - 03.2020
Cut and trim meat to prepare for packing
Clean, trim, slice and section caresses for future processing
Use hand or hand tools to perform routine cutting and trimming of meat, and poultry
Inspect meat products for defects, bruises or blemishes and remove them along with any excess fat
Manufacture goods or operate machines processing one product into another
Supported production goals by working well with small and large teams to accomplish objectives
Met safety expectations in line OSHA mandates, governing site safety requirements, building standards, and codes
Warehouse Associate
Walmart Distribution Center
07.2016 - 11.2018
Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards
Collected and packaged items to successfully fulfill orders
Adhered to stacking guidelines to support merchandise integrity and personnel safety
Abided by safety standards and OSHA regulations in warehouse environment
Trained new team members to follow company safety policies and properly report hazards
Marked stock items with identification tags, stamps, electric marking tools, or other labeling equipment
Loaded materials and products into dedicated package processing equipment
Server
InterContinental Buckhead
09.2015 - 07.2016
Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed
Load trays with accessories such as eating utensils, napkins, or condiments
Determine where patients or patrons would like to eat their meals and help them get situated
Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation
Take food orders and relay orders to kitchens or serving counters so they can be filled
Uphold high sanitation and safety standards while delivering and serving food
Balanced trays with care to successfully deliver large volumes of food quickly
Cashier
Taco Bell
03.2014 - 05.2015
Receive payment by cash, check, credit cards, vouchers, or automatic debits
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
Assist customers by providing information and resolving their complaints
Greet customers entering establishments
Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items
Education
High School Diploma -
Booker T. Washington
Atlanta, ga
Skills
Product sales
Merchandise upselling
Customer service
Member account management
Multi-line telephone operations
Refunds processing
Order processing
Call center experience
Staff training
Quality control
Payment processing
Live chat support
Complaint resolution
Multitasking Abilities
Certification
Home Health Aide (HHA) Certification
First Aid Certification
OSHA Certified
CPR/AED Certification
ServSafe Food Handler's Certification
Personal Information
Willing To Relocate: Anywhere
Timeline
HCA
Nightingale Nursing Agency
05.2024 - Current
Machine Operator
Caterpillar
04.2024 - 10.2024
Inspector in Quality Assurance and Quality Control