Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

La'Navia Leath

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

11
11
years of professional experience
1
1
Certification

Work History

HCA

Nightingale Nursing Agency
05.2024 - Current
  • Assisted with daily living activities, promoting patient independence and overall wellbeing.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Maintained clean, safe, and well-organized patient environment.
  • Reduced patient anxiety through effective communication and active listening skills.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Administered medication as prescribed by healthcare professionals, ensuring adherence to schedules and dosages.

Customer Service Representative

BBW
10.2021 - Current
  • Provided solutions, recommendations, and replacements with empathy and positive feedback
  • Advised customers on status of merchandise ordered and arranged for pickup and delivery
  • Resolved customer inquiries, complaints, and issues and used problem solving techniques to provide solutions
  • Routed inquiries or escalated calls outside area of expertise to appropriate department or employee
  • Utilized computer systems to research and record account information
  • Completed and processed paperwork and records and entered important data in company CRM
  • Engaged members in conversation to offer products and services to meet needs and goals
  • Completed sales payments, refunds, and exchanges and issued store credit

Machine Operator

Caterpillar
04.2024 - 10.2024
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
  • Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
  • Participated in cross-functional teams focused on achieving company-wide goals related to safety, quality, and productivity improvements.

Inspector in Quality Assurance and Quality Control

Hitachi Automotive Systems Americas
01.2022 - 06.2024
  • Provided training for new inspectors on proper inspection techniques, tools, and best practices, resulting in improved team performance.
  • Exceeded productivity goals by efficiently prioritizing tasks based on deadlines while maintaining strict attention to detail during inspections.
  • Acted as a liaison between departments to facilitate clear communication regarding product specifications and any necessary adjustments required due to non-conformance findings during inspections.
  • Collaborated with engineering teams for the successful resolution of complex quality issues, ensuring product performance met or exceeded customer expectations.
  • Demonstrated commitment to safety by adhering strictly to established protocols during all aspects of the inspection process.

Team Leader Manager

Rack Room Shoes Inc.
02.2021 - 03.2024
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Led employee relations through effective communication, coaching, training, and development..
  • Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Developed strong relationships with cross-functional departments to support successful project execution.

Janitor

Qiyam Inc.
01.2015 - 03.2021
  • Clean building floors by sweeping, mopping, scrubbing, or vacuuming
  • Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications
  • Clean windows, glass partitions, or mirrors, using soapy water or other cleaners, sponges, or squeegees
  • Service, clean, or supply restrooms
  • Cleaned facilities to maintain sanitary, safe, and attractive environment
  • Dusted, cleaned, and spot treated furniture, upholstery, and fixtures
  • Gathered and emptied trash

Meat Cutter

Pilgrim's
02.2019 - 03.2020
  • Cut and trim meat to prepare for packing
  • Clean, trim, slice and section caresses for future processing
  • Use hand or hand tools to perform routine cutting and trimming of meat, and poultry
  • Inspect meat products for defects, bruises or blemishes and remove them along with any excess fat
  • Manufacture goods or operate machines processing one product into another
  • Supported production goals by working well with small and large teams to accomplish objectives
  • Met safety expectations in line OSHA mandates, governing site safety requirements, building standards, and codes

Warehouse Associate

Walmart Distribution Center
07.2016 - 11.2018
  • Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards
  • Collected and packaged items to successfully fulfill orders
  • Adhered to stacking guidelines to support merchandise integrity and personnel safety
  • Abided by safety standards and OSHA regulations in warehouse environment
  • Trained new team members to follow company safety policies and properly report hazards
  • Marked stock items with identification tags, stamps, electric marking tools, or other labeling equipment
  • Loaded materials and products into dedicated package processing equipment

Server

InterContinental Buckhead
09.2015 - 07.2016
  • Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed
  • Load trays with accessories such as eating utensils, napkins, or condiments
  • Determine where patients or patrons would like to eat their meals and help them get situated
  • Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation
  • Take food orders and relay orders to kitchens or serving counters so they can be filled
  • Uphold high sanitation and safety standards while delivering and serving food
  • Balanced trays with care to successfully deliver large volumes of food quickly

Cashier

Taco Bell
03.2014 - 05.2015
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
  • Assist customers by providing information and resolving their complaints
  • Greet customers entering establishments
  • Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items

Education

High School Diploma -

Booker T. Washington
Atlanta, ga

Skills

  • Product sales
  • Merchandise upselling
  • Customer service
  • Member account management
  • Multi-line telephone operations
  • Refunds processing
  • Order processing
  • Call center experience
  • Staff training
  • Quality control
  • Payment processing
  • Live chat support
  • Complaint resolution
  • Multitasking Abilities

Certification

  • Home Health Aide (HHA) Certification
  • First Aid Certification
  • OSHA Certified
  • CPR/AED Certification
  • ServSafe Food Handler's Certification

Personal Information

Willing To Relocate: Anywhere

Timeline

HCA

Nightingale Nursing Agency
05.2024 - Current

Machine Operator

Caterpillar
04.2024 - 10.2024

Inspector in Quality Assurance and Quality Control

Hitachi Automotive Systems Americas
01.2022 - 06.2024

Customer Service Representative

BBW
10.2021 - Current

Team Leader Manager

Rack Room Shoes Inc.
02.2021 - 03.2024

Meat Cutter

Pilgrim's
02.2019 - 03.2020

Warehouse Associate

Walmart Distribution Center
07.2016 - 11.2018

Server

InterContinental Buckhead
09.2015 - 07.2016

Janitor

Qiyam Inc.
01.2015 - 03.2021

Cashier

Taco Bell
03.2014 - 05.2015

High School Diploma -

Booker T. Washington
La'Navia Leath