Proven multitasker and fast learner, adept in document preparation and office management, honed at Prince George County Public Schools. Excelled in enhancing customer satisfaction and streamlining operations, leveraging skills in Microsoft Office and critical thinking. Demonstrated ability to improve workflow and communication, achieving significant results in fast-paced environments.
Hi, I’m
Kayla Childs
Ft. Washington,MD
Summary
Overview
6
years of professional experience
Work History
Prince George County Public Schools
School Secretary
09.2023 - Current
Job overview
- Processed student registrations and withdrawals.
- Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
- Maintained an up-to-date database of student records, safeguarding confidential information while providing easy access when needed.
- Performed clerical and administrative support duties to optimize workflow procedures.
- Managed school calendar and scheduling, ensuring timely communication with parents, teachers, and administrators.
- Documented attendance, grades and test scores to update permanent records.
- Participated in meetings, workshops and seminars to covey or gather information to perform functions.
Renaissance Arlington Capital View
Guest Service Agent
02.2022 - 04.2023
Job overview
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Maximized revenue by upselling room upgrades and additional services.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
Styles
Retail Sales Associate
09.2018 - 02.2023
Job overview
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Six Flags America
Professional Entertainer
03.2018 - 12.2018
Job overview
- Developed unique acts for various events, showcasing versatility and adaptability in the entertainment industry.
- Increased audience engagement through interactive elements during live shows, promoting positive event experiences.
- Contributed to successful productions by effectively collaborating with cast members, directors, and crew personnel.
- Generated buzz for upcoming shows with compelling interviews on local radio stations and podcasts.
- Enhanced show ratings by consistently delivering high-quality performances and maintaining a professional demeanor.
- Communicated with guests clearly and with good humor to encourage laughter and excitement.
- Created fun and animated skits aligned with company mission and values for guest enjoyment.
Education
Bowie State UniversityBowie, MD
No Degree from Psychology
12.2024
University Overview
Skills
- Written Communication
- Document Preparation
- Scheduling appointments
- File Maintenance
- Multitasking and Time Management
- Fast Learner
- Critical Thinking
- Customer Service
- Microsoft Office
- Excel spreadsheets
- Office Management
- Employee Communications
- Editing and proofreading
- Inventory Management
Timeline
School Secretary
Prince George County Public Schools
09.2023 - Current
Guest Service Agent
Renaissance Arlington Capital View
02.2022 - 04.2023
Retail Sales Associate
Styles
09.2018 - 02.2023
Professional Entertainer
Six Flags America
03.2018 - 12.2018
Bowie State University
No Degree from Psychology
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