Sarah Davis
Peoria,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Teacher
Clark County School District, CCSD
Las Vegas, NV
02.2006 - 08.2009
- Planned and implemented integrated lessons to meet national standards.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Supervised learning groups of students in classroom stations.
- Encouraged creative thinking and motivated students
- Attended and facilitated IEP meetings for students and families.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
- Graded and evaluated student assignments, papers and course work.
- Fostered team collaboration between students through group projects.
- Incorporated multiple types of teaching strategies into classroom.
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Piloted program to address proposed state subject area competencies and standards.
- Site Mentor for new teachers and new to building
- Instructed students with disabilities among main stream peers.
- Collaborated with site Principal to become and start fast track program
Telemarketing Sales and Wedding Coordinator
Caesars Entertainment
Las Vegas, NV
02.2004 - 01.2006
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Coordinated florists, photographers, officiants
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained excellent attendance record, consistently arriving to work on time.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Documented and detailed calls and complaints using call center's CRM database.
- Complete call expectation during shift to meet fast-paced call center demands.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Education
Bachelor of Arts - Liberal Arts And General Studies
California Lutheran University
Thousand Oaks, CAMaster of Arts - Curriculum And Instruction
University of Nevada - Las Vegas
Las Vegas, NVSkills
- Post-secondary education
- Curriculum Development
- Differentiated instruction
- Elementary education
- Student engagement
- DIBELS knowledge
- DRA familiarity
- Multitasking and Prioritization
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Issue and Complaint Resolution
- Classroom management
Timeline
Teacher
Clark County School District, CCSD
02.2006 - 08.2009
Telemarketing Sales and Wedding Coordinator
Caesars Entertainment
02.2004 - 01.2006
Bachelor of Arts - Liberal Arts And General Studies
California Lutheran University
Master of Arts - Curriculum And Instruction
University of Nevada - Las Vegas