Summary
Overview
Work History
Education
Skills
Timeline
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CHRISTOPHER DAVIS

CHRISTOPHER DAVIS

Ogden,UT

Summary

Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.

Overview

14
14
years of professional experience

Work History

Clerk (IRS)

Trigent Solutions
06.2022 - 12.2023
  • Performed a variety of administrative tasks using an automated system which involved assigning, maintaining, monitoring, or updating work status and inventory records; ordering research; acknowledging correspondence; maintaining, updating and initiating personnel records; timekeeping; and performing other support activity
  • Identifiesd and reviewed Forms W-2 attached to Forms 1040EZ and 1040PC for conditions meeting Criminal Investigation criteria and code the returns appropriately
  • Prepared and maintained regular production/inventory reports/attendance records using established formats and sources of data applicable to the program, functional, or organizational reporting requirements
  • Reviewed documents for specific requirements necessary for processing
  • Periodically reviewed filed material in the light of ongoing programs or special projects and determines if such material should be consolidated, have new classifications, be retired, etc.

Holiday Clerk Assistant

United States Postal Service
11.2019 - 03.2020
  • Operated mail processing equipment and manually sorted mail
  • Helped customers fill out change of address forms and reports for lost or stolen mail
  • Utilized factors such as package shape and find destination to sort into correct bins for delivery
  • Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted
  • Assisted customers in receiving oversized parcels by carrying items inside
  • Supported shipping and receiving needs by loading and unloading transportation vehicles and containers
  • Recommended and sold services such as insurance and tracking
  • Earned reputation for good attendance and timely work
  • Recognized by management for providing exceptional customer service.

Customer Service Representative (REMOTE)

Convergys
05.2011 - 08.2019
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Responded proactively and positively to rapid change.
  • Trained new personnel regarding company operations, policies and services.
  • Trained staff on operating procedures and company services.

Direct Support Professional

Futures Through Choices
02.2010 - 02.2011
  • Administered medication as directed by physician.
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.
  • Assisted disabled clients to support independence and well-being.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Assisted with daily living activities, running errands, and household chores.
  • Supervised daily activities and provided assistance to staff.
  • Developed and implemented individualized care plans to meet individual needs of each client.
  • Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.

Education

High School Diploma - Vocational

Benjamin Franklin Academy
Brigham City, Utah
01.2004

Skills

  • Type 60 WPM
  • Microsoft Office Specialist
  • Punctual
  • Reliable
  • Accountable
  • Responsible

Timeline

Clerk (IRS)

Trigent Solutions
06.2022 - 12.2023

Holiday Clerk Assistant

United States Postal Service
11.2019 - 03.2020

Customer Service Representative (REMOTE)

Convergys
05.2011 - 08.2019

Direct Support Professional

Futures Through Choices
02.2010 - 02.2011

High School Diploma - Vocational

Benjamin Franklin Academy

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CHRISTOPHER DAVIS