Summary
Overview
Work History
Education
Skills
Timeline
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Amani Mays

Antioch,TN

Summary

Versatile and dynamic professional adept in multitasking and prioritization. Excelled in enhancing customer experiences and streamlining operations. Skilled in data entry and verbal communication, consistently improved service delivery by leveraging strong administrative support and customer relations abilities.

Overview

6
6
years of professional experience

Work History

Receptionist

Nashville Center for Rehabilitation and Healing
11.2023 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Corresponded with clients through email, telephone, or postal mail.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Routed incoming mail and messages to relevant personnel without delay.

Barista

Holiday Inn Vanderbilt
11.2023 - Current
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Controlled line and crowd with quick, efficient service.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.

Call Center Representative

The Gap Inc
10.2021 - 12.2021
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promptly responded to inquiries and requests from prospective customers.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Sought ways to improve processes and services provided.

Server

Sam's Place Bar & Grill
06.2019 - 11.2020


  • Cultivated warm relationships with regular customers.
  • Served food and beverages promptly with focused attention to customer needs.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Education

High School Diploma -

Lighthouse Christian School
Antioch, TN
05-2013

Skills

  • Data Entry
  • Reception desk management
  • Multitasking and prioritization
  • Verbal and written communication
  • Multi-line telephone operation
  • Security awareness
  • Customer and client relations
  • Administrative Support
  • Mail distribution
  • Customer Support

Timeline

Receptionist

Nashville Center for Rehabilitation and Healing
11.2023 - Current

Barista

Holiday Inn Vanderbilt
11.2023 - Current

Call Center Representative

The Gap Inc
10.2021 - 12.2021

Server

Sam's Place Bar & Grill
06.2019 - 11.2020

High School Diploma -

Lighthouse Christian School

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Amani Mays