Courtney Lockley Stoddard
Rockingham,NC
Summary
- Demonstrates a proven ability to excel in dynamic roles, adapting quickly and efficiently to meet diverse needs. Willing to attend specialized training or obtain specialized certifications as necessary.
- Committed to delivering outstanding customer service and ensuring client satisfaction, even in challenging situations.
- Effectively manages multiple priorities while maintaining attention to detail and quality.
- Motivated to collaborate with colleagues, fostering a supportive and productive work environment.
- Dedicated to exceeding expectations and contributing to the overall success of the team and the company.
- Authorized to work in the US for any employer
Overview
14
14
years of professional experience
1
1
Certification
Work History
Threader/Operator (Warp & Circular Knitting)
McMurray Fabrics Inc
05.2024 - Current
- Operated knitting machines to produce high-quality fabrics.
- Performed maintenance on machines, including cleaning and replacing parts.
- Troubleshot minor issues to reduce downtime.
- Collaborated with quality control to inspect products for defects.
- Maintained accurate production records and documented issues.
- Followed safety protocols during operations and maintenance.
- Assisted in training new operators on best practices.
- Implemented process improvements to enhance efficiency and reduce waste.
- Monitored fabric for defects using visual inspection techniques.
Front of House Manager
Zaxby's
10.2023 - 04.2024
- Collaborated with the kitchen staff to ensure the timely delivery of food orders and maintain high-quality standards.
- Oversaw inventory management, including ordering supplies, monitoring stock levels, and minimizing waste.
- Conducted regular performance evaluations for front-of-house staff members, identifying areas for improvement and providing constructive feedback.
- Resolved customer complaints or issues promptly and effectively to ensure customer satisfaction.
- Maintained cleanliness and organization of the dining area, ensuring compliance with health codes and regulations at all times.
- Trained front-of-house staff on the proper handling of cash transactions using POS systems.
- Maintained accurate financial records, including cash handling procedures and daily sales reports.
Elderly Caretaker
Self
05.2020 - 10.2023
- Assisted with daily living activities, including meal preparation, personal hygiene, and medication management.
- Provided companionship and emotional support, fostering a positive and comforting environment.
- Monitored health conditions and reported any changes or concerns to healthcare professionals.
- Organized and participated in recreational activities to promote mental engagement and well-being.
- Managed household tasks such as cleaning, laundry, and grocery shopping.
Label Operator/Bagging Dept
Kolcraft Enterprises
09.2019 - 04.2020
- Carefully applied accurate labels to materials as they came out of the bagging machine, effectively managing multiple brand labels simultaneously.
- Coordinated and implemented new handbagging process for material that required special handling, ensuring a secure fit.
- Executed precise labeling, sealing with tape, and barcode application to uphold quality control standards.
- Contributed to streamlined operations and improved production efficiency through meticulous attention to detail and teamwork.
Machine Operator/Quality Assurance (Label Verification)
Perdue Farms, Inc.
05.2018 - 12.2018
- Accurately performed hourly documentation and inspections for Quality Control Label Verification, including thorough maintenance of the labeling machinery, management of scheduled breaks, and execution of necessary refills.
- Effectively conducted film inspections, management of printer Best By Dates, and any metal detection alerts as a Mondini Operator, showcasing strong proficiency in managing machine maintenance downtime and recording required safety/quality issues.
- Coordinated the efficient use of inventory coming onto the production floor and adeptly processed order modifications with paperwork, film, labels, boxes, and computerized systems changeovers.
- Operated as the Case Packer Operator, diligently straightening packages within the apparatus, inspecting for defective/incorrect packaging, altering boxes to accommodate various orders, and ensuring the uninterrupted flow of production.
Homemaker/Caregiver
Self
12.2014 - 05.2018
- Organized and coordinated schedules for appointments and events.
- Managed household finances by developing budgets and meticulously tracking expenses.
- Planned and prepared nutritious meals tailored to specific dietary requirements.
- Assisted with grocery shopping and errands to ensure the availability of essential supplies.
- Provided transportation to and from appointments and outings to enhance accessibility.
- Engaged in meaningful conversations to support cognitive function and promote mental well-being.
- Maintained a clean and safe environment to ensure comfort and security.
Drive Thru Cashier, Cook
Smithfield Chicken-N-Bar-B-Q
02.2014 - 11.2014
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly.
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns.
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed.
- Implemented effective upselling techniques to increase sales of promotional items or add-ons.
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed.
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs.
- Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers.
- Assisted in inventory management by monitoring stock levels at the checkout counter.
- Performed opening/closing duties including counting money in the register before/after shifts.
Shift Leader
Papa John's Pizza
01.2013 - 01.2014
- Manage bank deposits and maintain accurate paperwork.
- Set up and maintain computer systems for daily operations.
- Track labor costs, customer service metrics, delivery times, and waste data.
- Stock and order inventory to ensure optimal supply levels.
- Oversee employees and delegate tasks and responsibilities within the store.
- Implement marketing strategies to promote the store.
- Take customer orders and prepare pizzas across all stages (preparation, dough making, assembly, baking, cutting, boxing, and delivery).
- Provide exceptional customer service, addressing complaints and ensuring customer satisfaction.
Assistant Store Manager
Big Apple High Fashion
03.2011 - 01.2013
- Assisted store manager in overseeing daily operations, including inventory management, staff scheduling, and customer service.
- Trained and mentored new employees on company policies, procedures, and customer service standards.
- Managed cash handling procedures, ensuring accuracy and compliance with company guidelines.
- Resolved customer complaints or concerns promptly and effectively to maintain high levels of customer satisfaction.
- Assumed responsibility for opening or closing the store as needed, ensuring security measures were followed at all times.
- Increased overall store efficiency by implementing streamlined processes for inventory management.
Education
High School Diploma -
Richmond Senior High School
Rockingham, NC06.2013
Skills
- Supervising Experience
- Machine Operator
- Material Handling & Order Picking
- Mechanically Inclined
- Advanced Threading Techniques
- Attention to Detail
- Adaptability and flexibility
- Machine Setup & Maintenance
- Quality Inspection & Control
- Safety protocols (ISO-9001)
Certification
Driver's License
Timeline
Threader/Operator (Warp & Circular Knitting)
McMurray Fabrics Inc
05.2024 - Current
Front of House Manager
Zaxby's
10.2023 - 04.2024
Elderly Caretaker
Self
05.2020 - 10.2023
Label Operator/Bagging Dept
Kolcraft Enterprises
09.2019 - 04.2020
Machine Operator/Quality Assurance (Label Verification)
Perdue Farms, Inc.
05.2018 - 12.2018
Homemaker/Caregiver
Self
12.2014 - 05.2018
Drive Thru Cashier, Cook
Smithfield Chicken-N-Bar-B-Q
02.2014 - 11.2014
Shift Leader
Papa John's Pizza
01.2013 - 01.2014
Assistant Store Manager
Big Apple High Fashion
03.2011 - 01.2013
High School Diploma -
Richmond Senior High School
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