Chris Dillon
Huntsville,AL
Summary
Skilled IT Specialist bringing expertise in operations and project management. Proven team leader and problem-solver competent in navigating complex situations. Manages assignments, schedules and projects with organized and detail-oriented mindset. Seeks every opportunity to improve operations and team performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior IT Specialist
US Army
Fort Bliss, TX
06.2017 - Current
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Responded to service requests during and after business hours.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Managed onboarding and offboarding of employees.
- Provisioned new software and hardware for use, following established security policies.
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Troubleshot hardware and software to determine and rectify network problems.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
Drone Avionics Technician
United States Army National Guard
Killeen, TX
07.2011 - 03.2016
- Completed preventive and reparative maintenance on aircraft electronics and computer systems.
- Performed scheduled and unscheduled inspections to check flight readiness of aircraft.
- Serviced electrical, pumps and air handling systems.
- Tested electrical aircraft systems, components and equipment for compliance with standards and to uncover any malfunctions.
- Completed quality assurance checks for service work and completed documentation outlining updates.
- Performed thorough visual and physical inspections of all electrical parts.
- Utilized testing equipment such as oscilloscopes, ammeters and ohmmeters.
- Led meetings and reported maintenance and capabilities of aircraft to executives and higher government entities as maintenance lead
- Read and understood product manuals and blueprints.
- Created, planned, scheduled, controlled and reported on projects.
Education
Bachelor of Arts - Management
American Public University System
Charles Town, WV02.2018
Skills
- Microsoft Active Directory
- Cisco Routers & Switches
- Managing Multiple Projects
- Technical Presentations
- Network Configuration and Support
- Voice over Internet Protocol (VoIP)
- Microsoft Office 365
- Project Management
Accomplishments
- Led a small team to represent IT support for remote locations in Northern Alaska
- Selected to support secure communications between US and South Korea near demilitarized zone
- Recognized multiple times for support of military operations and service
Certification
- Comptia Security+
- Microsoft 365 Certified: Fundamentals
Languages
Spanish
Elementary
Timeline
Senior IT Specialist
US Army
06.2017 - Current
Drone Avionics Technician
United States Army National Guard
07.2011 - 03.2016
Bachelor of Arts - Management
American Public University System
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