Conor M Daly
Mixed Martial Arts Practitioner & Entrepreneur
Concord,CA
Summary
I am a motivated and hardworking person capable of successfully multitasking in fast-paced and high pressure environments. Bringing skills to support my team and any customer needs with fast, high-quality assistance. I am proficient in completing any task at hand from dirty or clean. I am also a security-focused and diligent Guard skilled at protecting personnel and premises. I respond and act appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. I always anticipate trouble and take steps to intervene and diffuse using a keen eye for detail.
Overview
6
6
years of professional experience
1
1
years of post-secondary education
1
1
Certificate
Work History
Sandwich Artisan
Jersey Mike's Subs
Honolulu, HI
04.2017 - 12.2017
Sandwich Artist
Subway
Honolulu, HI
04.2018 - 05.2019
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Prepared food items such as deli and hot sandwiches to meet customer specifications.
- Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.
- Organized food preparation stations and replenished supplies regularly.
- Maximized time by restocking counter supplies and condiment stations, cleaning windows and emptying trash cans during slow periods.
- Completed efficient store opening and closing procedures each day.
- Discussed menu options with customers and offered proactive suggestions to meet individual needs and drive sales.
- Maintained clean, well-organized and properly sanitized front counter area to greet customers.
- Stored food in designated containers and proper storage locations to prevent spoilage, cross-contamination and illnesses.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Trained sandwich artists to apply attention to detail and commitment to quality.
- Quickly prepared accurate orders within expected 5-minute timeframe.
Restaurant Busser & Host
Nico’s Pier 38
Honolulu, HI
06.2019 - 11.2019
- Monitored customer movements and quickly cleared empty tables for future customers.
- Restocked condiments and drink station supplies to maintain customer satisfaction.
- Cleared tables efficiently to maintain high turnover rate and minimize wait times.
- Verified adequate levels of supplies such as linens and trays and restocked low items.
- Successfully balanced bussing tables and assisting servers seamlessly without sacrificing work quality.
- Backed up cashier staff to process customer orders and payments.
- Offered product samples, answered questions and suggested products.
- Executed cash transactions quickly and accurately.
- Greeted guests with friendliness and professionalism.
- Stocked displays with new and transferred merchandise.
- Applied proactive and resourceful nature to create pleasant guest experiences.
Server
Dave & Buster's
Concord, CA
07.2021 - 10.2021
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Bouncer
The Grand Nightclub
San Francisco, CA
12.2021 - 08.2022
- Furnished patrons with ticket stubs, wrist bands and hand stamps to denote rightful admission.
- Operated Type detecting devices to prevent passage of prohibited items and screen individuals prior to entrance.
- Ejected unruly patrons from premises.
- Monitored, guarded and patrolled premises to prevent infractions of rules, theft and violence.
- Enforced dress codes and refused objectionable attire.
- Patrolled exterior and interior of premises.
- Called police to report criminal acts.
- Liaised with local police officers, fire services and emergency services to maintain security and service and resolve issues.
- Used metal detectors or performed pat-downs and bag searches.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to emergency situations to assess and deflect issues.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Security Officer
Allied Universal Security Services
Daly City, CA
08.2022 - Current
- Reported suspicious activities and persons to law enforcement.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Wrote detailed reports of all security breaches and investigations.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Checked and verified photo identification prior to granting facility access.
- Conducted regular patrols of key areas to spot and control security concerns.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Education
High School Diploma -
Henry J. Kaiser High School
Honolulu, HI 08.2016 -
Philosophy
Diablo Valley College
Pleasant Hill, CA 08.2021 - 12.2021
Skills
Customer Serviceundefined
Certification
Certification of Completion & Representation, George Mason University Global Youth Leadership Conference
Timeline
Security Officer
Allied Universal Security Services
08.2022 - Current
Bouncer
The Grand Nightclub
12.2021 - 08.2022
Philosophy
Diablo Valley College
08.2021 - 12.2021
Server
Dave & Buster's
07.2021 - 10.2021
Restaurant Busser & Host
Nico’s Pier 38
06.2019 - 11.2019
Sandwich Artist
Subway
04.2018 - 05.2019
Sandwich Artisan
Jersey Mike's Subs
04.2017 - 12.2017
High School Diploma -
Henry J. Kaiser High School
08.2016 -
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