Summary
Overview
Work History
Education
Skills
ENTERPRISE MOBILITY EXPERIENCE
Timeline
Generic

Wanda Crane

Tulsa

Summary

Dedicated Client Service professional with knowledge of service delivery and proven multitasking abilities. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

17
17
years of professional experience

Work History

Replacement Rental Representative

ENTERPRISE MOBILITY
11.2021 - Current
  • Assist with branch escalations follow ups, adjuster/body shop calls, and general callback procedures
  • Responsible for managing relationships with insurance companies and repair shop partners to ensure rental extensions are updated timely while providing excellent customer service throughout the entire rental process
  • Build relationships through effective communication with all parties internal and external in the claims process and the ability to efficiently answer questions and resolve service concerns.

Customer Service Representative

ENTERPRISE HOLDINGS
02.2015 - 11.2021
  • Provided excellent customer service for Enterprise, Alamo, and National Brand
  • Maintain professional oral and written communication with customers and company staff
  • Provided timely and accurate information to customers regarding billing resolutions, reservations, loyalty assistance, and citations inquiries
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Evaluated customer information to explore issues, develop solutions, and maintain high-quality service.

Roadside Assistance Agent

ENTERPRISE HOLDINGS
03.2014 - 08.2016
  • Investigated and resolved customer inquiries and complaints, also managed timely and effective vehicle replacements
  • Assisted with all customer call guidelines including service levels, handle time, and productivity
  • Quickly and accurately answered customer questions, suggested effective solutions, and resolved issues to increase customer satisfaction
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Financial Counselor/Customer Service Representative

GATEWAY MEDICAL CENTER
07.2009 - 05.2010
  • Assisted in a fast-paced environment of patients seeking financial assistance either by phone or in person and made critical decisions when discussing payment issues to collect balance due on accounts
  • Verified and added insurance information, extensive knowledge of coinsurance, deductibles, and copayments
  • Responsible for daily deposits, cash funds, received payments, and issued receipts
  • Demonstrated a solid understanding of all state and hospital regulations regarding HIPPA, Medicare compliance, and proper record keeping
  • Utilized knowledge of Tennessee collection laws and regulations, bankruptcy laws, estates laws, and lien laws
  • Responsible for processing Charity Care Program application and knowledgeable of state Medicaid programs as well as other state and federal programs.

Administrative Assistant to the Chairman

SAINT LOUIS UNIVERSITY
08.2007 - 12.2008
  • Maintained departmental databases, budgets, cash controls, and accounting and purchasing records
  • Coordinated billing to departments and contractual billings; maintained accounts receivable database system; processed and maintained payroll and personnel records for staff and students
  • Prepared and processed confidential correspondence, reports, and composed and typed routine correspondence, memos, letters, and reports
  • Processed exams, forms, schedules, contracts, grants, and general correspondence; prepared and edited papers, reports, agendas, and/or manuscripts for publications
  • Arranged and scheduled conferences and meetings; scheduled travel arrangements and prepared expense reports; maintained schedules and calendars for the Chairman and Professors.

Education

Associate of Science - Business and Office Science

Missouri College
St. Louis, MO
10.1997

Skills

  • Billing Inquiries and Resolution
  • Reservations
  • Administrative Support
  • Insurance Claims Escalations
  • Roadside Dispatcher
  • Customer Complaint Resolution
  • Loyalty Membership Assistance
  • Citations Inquiries and Resolutions
  • Inbound and Outbound Calling

ENTERPRISE MOBILITY EXPERIENCE

• Customer Relations - Earned high marks for customer satisfaction. Assist Team Manager with Peer Meetings one on one with team members to help improve customer experience. Worked with Team Manager to create Outbound Presentation as a refresher for the team.
• Rental Replacement - Assigned to Critical Pod to assist with Re-Escalations. Joined FUN Committee group and hosted events (May 2021-July 2023). Assisted Senior Rep with new training class module for GRN Base processes to answers questions. Assisted with mentoring several peers and job shadowing. Assigned to work special projects for various insurance companies. Achieved 100% on FQI Audit 7 months in a row in 2023-2024. Assisted with various Volunteer Day Event in 2024.

Timeline

Replacement Rental Representative

ENTERPRISE MOBILITY
11.2021 - Current

Customer Service Representative

ENTERPRISE HOLDINGS
02.2015 - 11.2021

Roadside Assistance Agent

ENTERPRISE HOLDINGS
03.2014 - 08.2016

Financial Counselor/Customer Service Representative

GATEWAY MEDICAL CENTER
07.2009 - 05.2010

Administrative Assistant to the Chairman

SAINT LOUIS UNIVERSITY
08.2007 - 12.2008

Associate of Science - Business and Office Science

Missouri College

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Wanda Crane