Joseph Horth
Operational Service Representative
Detroit,MI
Summary
Dynamic professional with a proven track record at Kuehne + Nagel, excelling in customer relations and technical support. Leveraged problem-solving abilities to enhance service quality and efficiency. Achieved significant improvements in customer satisfaction through innovative strategies and effective team collaboration. Skilled in critical thinking and follow-up, consistently delivering results beyond expectations. Energetic Service Representative familiar with Logistics products and services. Provides knowledgeable and fast answers. Excellent listener and communicator.
Overview
9
9
years of professional experience
Work History
Operational Service Representative
Kuehne + Nagel
08.2022 - Current
- Maintained productivity and quality standards at all times.
- Maintained and managed customer files and databases.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Participated in ongoing training programs to stay abreast of industry trends, emerging technologies, and best practices within field of customer service.
Paraeducator, Special Education
Taylor School District
01.2021 - 08.2022
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Reported on student progress, behavior, and social skills to parents.
- Improved classroom management by implementing behavior modification strategies and positive reinforcement techniques.
Robotics Head Coach
Taylor School District
01.2015 - 04.2022
- Developed students'' skills through personalized coaching, resulting in higher individual achievements.
- Prepared students for special competitions and tournaments.
- Managed successful recruitment efforts.
- Collaborated with assistant coaches to develop comprehensive game plans tailored to exploit opponents'' weaknesses.
- Through combined efforts managed to qualify for the World championships once and the State championships multiple times
Education
High School Diploma -
John F Kennedy
Taylor, MI 05.2001 -
Skills
Complaint Handling
Service Recommendations
Customer Support
Customer Relations
Technical Support
Account Management
Schedule Management
Microsoft Excel
Problem-solving abilities
Customer Service
Critical Thinking
Follow-up skills
Timeline
Operational Service Representative
Kuehne + Nagel
08.2022 - Current
Paraeducator, Special Education
Taylor School District
01.2021 - 08.2022
Robotics Head Coach
Taylor School District
01.2015 - 04.2022
High School Diploma -
John F Kennedy
05.2001 -