James (Tommy) Guthrie
Madison,MS
Summary
In all the jobs that I have had, customer relations has been a large component of them. Working with people and building relationships with customers is an area in which I feel confident. I've spent many years helping people, whether it was selling them a product or assisting with any complaints they may have. All of my work experience has in some way dealt with people and with sales. I've sold products at Sears, sold personal and commercial insurance and I've helped people and businesses maintain their yards or grounds. A major component of each job has been to know the wants and needs of the customer and then apply that information to provide the best customer satisfaction.
Overview
41
41
years of professional experience
Work History
Lawn Care Business Owner
Tommy's Lawn Care
Madison, MS
03.2024 - Current
- Performed regular mowing, edging, and trimming services for residential and commercial customers.
Sales Agent
Guthrie Insurance Agency
Yazoo City/ Jackson, Mississippi
09.2012 - 03.2024
- Resolved customer complaints promptly and effectively.
- Maintained accurate records of customer interactions and transactions.
- Developed relationships with customers by providing excellent customer service.
- Participated in trade shows and other events to promote our products and services.
- Evaluated competitor offerings regularly to stay ahead of the competition.
- Identified opportunities for cross-selling additional products and services.
Insurance Sales Agent
Farm Bureau Insurance
Yazoo City, Mississippi
10.1989 - 06.2012
- Followed up with clients regularly to ensure satisfaction with services provided.
- Responded promptly to customer inquiries regarding product availability or pricing.
- Developed a customer service strategy to ensure the highest level of satisfaction.
- Identified cross-selling opportunities among existing customers.
- Processed applications and paperwork related to policy issuance or renewal.
Insurance Sales Agent
Gulf Life Insurance
Yazoo City, Mississippi
04.1987 - 07.1989
- Followed up with clients regularly to ensure satisfaction with services provided.
- Responded promptly to customer inquiries regarding product availability or pricing.
- Analyzed customer feedback to improve sales strategies and tactics.
- Identified cross-selling opportunities among existing customers.
Salesperson
Sears
Jackson, MIssissippi
11.1983 - 03.1987
- Resolved customer complaints promptly and efficiently.
- Developed and implemented strategies to meet sales quotas.
- Provided personalized service to build relationships with customers.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Monitored inventory levels and placed orders as needed.
- Assisted customers in selecting appropriate products or services for their needs.
- Educated customers about products and services offered by the company.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Advised customers on the latest product features and benefits.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
Education
High School Diploma -
Yazoo City High School
Yazoo City, MS05-1980
Mathematics
Holmes Community College
Goodman, MSMathematics
Mississippi College
Clinton, MSSkills
- Lawn Care
- Residential Landscaping
- Commercial Landscaping
- Grounds Maintenance
- Tree pruning
- Customer Engagement
- Closing Techniques
- Prospecting
- Relationship Building
- Needs analysis
- Sales Presentations
- Sales process
- Customer care
- Complaint Handling
- Customer Relationship Building
Affiliations
- hunting
- fishing
- golf
- spend time with family
- church
Custom
References available upon request.
Timeline
Lawn Care Business Owner
Tommy's Lawn Care
03.2024 - Current
Sales Agent
Guthrie Insurance Agency
09.2012 - 03.2024
Insurance Sales Agent
Farm Bureau Insurance
10.1989 - 06.2012
Insurance Sales Agent
Gulf Life Insurance
04.1987 - 07.1989
Salesperson
Sears
11.1983 - 03.1987
High School Diploma -
Yazoo City High School
Mathematics
Holmes Community College
Mathematics
Mississippi College
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