Summary
Overview
Work History
Education
Skills
Training
References
Certification
Timeline
Generic

Kim Penotte

Barberton,OH

Summary

Highly motivated professional with extensive engineering and management experience. An energetic self-starter with excellent analytical and organizational skills. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Strategic relationship/partnership building skills, listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.

Adaptable Quality Manager with a [Number]-year background in implementing and developing improvement processes through collaboration with cross-functional teams. First-rate computer, analysis and research skills. Specialties include achieving set targets, generating new strategies and maintaining accurate records.

Focused Quality Controller with [Number] years of experience conducting testing to facilitate quality and condition results. Possesses superior product knowledge to train and educate staff while maintaining optimal product storage and efficiency. Builds and maintains effective working relationships with internal and external customers.

[Job Title] with [Number] years of documented quality control success. Develops specific and measurable goals, improvements and standards to continuously and consistently improve quality and reduce and eliminate errors. Successfully audits and maintains product accuracy and timely delivery resulting in customer satisfaction. Initiates quality-related SOP training and enforces procedural adherence.

Diligent Quality Manager with [Number] years of experience making sure products and services meet internal and external standards. Skilled in market research, project management and statistical analysis. Organized and analytical with excellent written and verbal communication skills.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including competitive offerings, pricing and market positioning.

Customer-focused professional with successful [Number]-year career in [Industry] sector. Dynamic successful applying [Skill] and [Skill] in busy business environment. Proactive and meticulous [Job Title] with over [Number] years of experience in [Type] industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.

Innovative and goal-oriented Management professional committed to [Area of expertise]. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through [Action].

Hardworking Quality Assurance Manager with extensive knowledge of [Product] inspections to multitask effectively. Skilled at managing long-term quality goals and day-to-day organization. Successful at forecasting market trends and financial needs.

Outgoing Quality Assurance Manager with [Number] years of managerial experience in [Industry]. Committed to high standards of product inspections and customer service with extensive knowledge of [Software] use. Adept at collaborative with various departments for comprehensive quality control.

Precise Quality Assurance Manager proficient in all QA operations, policies and procedures. Experience hiring and developing individual team members. Committed to thoroughly assessing product quality and manufacturing processes to achieve excellent results and customer satisfaction.

Meticulous Quality Assurance Manager with [Number] years of experience. Talented at performing detail-oriented inspections and training employees for excellent service. Accomplished at meeting long-term financial and quality goals.

Methodical Quality Assurance Manager with superb problem-solving and analytical abilities. Keeps meticulous records and identify and troubleshoot problems. Specialties include operational improvements, program implementation and documentation.

Detail-oriented Quality Assurance Manager with a [Number]-year background in the quality assurance field. Skilled at developing and implementing improved methods for identifying problems. Adept at using equipment to conduct inspections.

Thorough Quality Assurance Manager creates successful quality assurance strategies and processes. Accomplished at identifying deficiencies and initiating solutions to problems. Experienced performing both process and outbound inspections.

Quality control professional experienced in developing organization's quality strategy, procedures and processes. Monitor quality performance from supply chain and throughout product development life cycle. Develop and sustain Quality Management System in accordance with ISO 9001 and other applicable standards and business requirements. Manage quality audit program to identify and resolve non-conformities and embed culture of continuous improvement.

Quality Management professional with successful career delivering efficiency and standardization, and maintaining all ISO and QS 9000 and Six Sigma Quality Systems. Drives smooth operation of production and manufacturing lines, coordinate efforts of employees and facilitate communication between management and production departments. Apply creativity in improving manufacturing process to achieve higher productivity and quality of finished goods. Experience in reviewing and interpreting regulatory and programmatic guidance, implementation of corporate compliance, risk management and corrective action programs.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Detail-oriented Quality Control Manager with [Number] years of experience detecting product defects prior to delivery. Skilled in preparing comprehensive quality control reports, including origins of defects and shift production. Committed to efficiently inspecting all products for safety and quality issues to enhance customer experience. Proficient in [Software] paired with first-rate organizational and time management abilities.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Quality Manager

Hamlin Newco, LLC
08.2011 - Current
  • Established and implemented new Quality Management System including all procedures, forms and work instructions so that ISO certified facility was able to become ISO/TS 16949:2009 certified
  • Acts as company Management Representative including all surveillance and re-certification third party audits
  • Coordinate all quality assurance activities
  • Provide organizational interface to customers and suppliers taking the role of company lead Customer Representative
  • Responsible for the implementation of Internal Audit Schedule
  • Assist in Supplier Development
  • Promotes awareness of customer requirements throughout the organization, and is called upon as a liaison with external parties on quality management system matters
  • Analyze quality related trends
  • Coordinate continual improvement projects for quality systems, scrap reduction and lean manufacturing
  • Handles a team of seven employees in the quality department and supervises their work
  • Handles the tasks of implementing, developing and maintaining quality system policies, and for reporting on its performance during Management review meetings
  • PPAP documentation to the latest AIAG manuals (APQP, FMEA, MSA, and SPC)
  • Problem solving skills such as the use of 8D, 5why, etc.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
  • Evaluated quality problems and performed assessments to identify and resolve issues.
  • Updated quality control standards, methods, and procedures to meet compliance requirements.
  • Increased customer satisfaction through adherence to quality standards and customer requirements.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Wrote and implemented new rework procedures to standardize processes and streamline workflow.
  • Improved quality processes for increased efficiency and effectiveness.
  • Mentored and encouraged employees to strive for excellence while fostering professional growth.
  • Liaised with HR manager to organize and perform quality standard training for new and existing staff.
  • Devised specifications for processes.
  • Provided observations, took measurements, and performed tests at various stages according to quality control plan.
  • Developed and deployed production control plans and created work instructions and procedures.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Launched quality assurance practices for each phase of development
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Developed and analyzed quality control processes and deliverables to determine present standards and establish recommended action plans.
  • Maximized quality and reduced costs [Number]% by maintaining QC objectives.
  • Collaborated with development teams, internal customers, and product line management to verify delivery of desired quality requirements to distributors.
  • Conducted audit inspections and independent checks to verify parts and materials.
  • Collected and analyzed [Type] material samples to evaluate quality, providing feedback and interpretation to production management or staff.
  • Used [Software] to produce reports regarding daily production quality, nonconformance of products or processes and quality trends.
  • Determined quality department standards, practices, and procedures.
  • Established and tracked quality department goals and objectives.
  • Monitored staff organization and suggested improvements to daily functionality.
  • Tracked quality issues with external customers, suppliers, and internal plant operations.
  • Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
  • Applied coaching techniques and tools to support managers and team members in improving performance.
  • Implemented new quality assurance and customer service standards.
  • Recorded, analyzed, and distributed statistical information.
  • Inspected products and worker progress throughout production.
  • Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
  • Reported production malfunctions to managers and production supervisors.
  • Specified quality requirements of raw materials with suppliers.
  • Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
  • Assured consistent quality of production by implementing and enforcing automated practice systems.
  • Evaluated interactions between associates and customers to assess personnel performance.

Quality Supervisor

Hamlin Newco, LLC
12.2005 - 08.2011
  • Oversee quality related operations and activities as well as the workers performing these jobs
  • Scheduled work assignments
  • Mentored or instructed new employees by showing them how to properly operate test equipment and measuring devices
  • Observed and corrected violations of sanitation, safety, and attendance policies
  • Confer with supervisors from other departments to coordinate operations and activities and met with managers or subordinates to resolve employee issues
  • Part Production Approval Process coordination and submission.
  • Maintained QA programs.
  • Directed and supervised [Number] employees involved in product inspection and quality control procedures.
  • Oversaw department of [Number] by supervising daily operations, providing technical support and coordinating personnel.
  • Established inspection equipment to meet quality control standards.
  • Maintained inspection equipment and handled repair calls if equipment needed professional repair.
  • Developed monthly reports showing inspections and improvements.
  • Evaluated [Type] systems for overall functionality, identified opportunities for improvement and implemented changes to facilitate better outcomes.
  • Maintained knowledge of institutional policies and [Type] compliance regulations and communicated any developments and consequent changes in procedure to personnel.
  • Monitored activities and supporting systems in [Type] settings to check compliance with all institutional and regulatory requirements
  • Served as point of contact for individuals seeking [Type] warranty information and worked to resolve customer conflicts and product issues.
  • Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
  • Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
  • Reported on short- and long-term trends in production to help management make proactive decisions.
  • Trained workers in different departments in improved procedures designed to enhance quality and eliminate errors.
  • Trained personnel in proper sampling techniques, raw materials testing protocols and finished product inspection and testing strategies.
  • Validated new methods and equipment to properly integrate improved strategies into quality control processes.
  • Collaborated cross-functionally with supervisors from departments such as [Type] and [Type] to coordinate effective solutions to systemic problems, resulting in direct reductions in error and rework rates.
  • Developed and initiated standards and methods to fully inspect, test and evaluate materials and completed work in [Type] industry settings.
  • Maintained testing equipment in good working order to effectively quality control [Type] production lines.
  • Coordinated disposal of discrepant materials unsuitable for rework or recycling.
  • Directed consistent measuring, inspection and testing procedures and tabulated data for detailed reports.
  • Determined quality department standards, practices, and procedures.
  • Established and tracked quality department goals and objectives.
  • Monitored staff organization and suggested improvements to daily functionality.
  • Tracked quality issues with external customers, suppliers, and internal plant operations.
  • Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
  • Applied coaching techniques and tools to support managers and team members in improving performance.
  • Implemented new quality assurance and customer service standards.
  • Recorded, analyzed, and distributed statistical information.
  • Inspected products and worker progress throughout production.
  • Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
  • Reported production malfunctions to managers and production supervisors.
  • Specified quality requirements of raw materials with suppliers.
  • Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
  • Assured consistent quality of production by implementing and enforcing automated practice systems.
  • Evaluated interactions between associates and customers to assess personnel performance.

Education

Associate Degree in Applied Science (Nursing) -

Stark State College of Technology
N. Canton, OH
05.2011

Skills

  • Performance Monitoring
  • Operational Improvements
  • Problem-Solving Abilities
  • Compliance Monitoring
  • Document Management
  • Issue Resolution
  • Team Training
  • Supplier Relationship Management
  • Continuous Improvement
  • Regulatory Compliance
  • Documentation Control
  • Analytical Mindset
  • Quality Processes
  • SOP Development
  • Statistical Analysis Skills
  • Performance Evaluation
  • Employee Training
  • Lean Manufacturing Methodologies
  • Test Result Interpretation
  • Process Documentation
  • QMS
  • Quality Standards Determination
  • Project Management
  • Trend Analysis
  • Risk Analysis and Mitigation
  • Quality Systems
  • Internal Audits
  • Audit Coordination
  • Policy Reinforcement
  • Document Control
  • System Development
  • Personnel Training
  • Process Development
  • Best Practices
  • Performance Metrics

Training

ISO/TS 16949:2009 overview Continual Process Improvement Quality Core Tools Materials Management (Global MMOG/LE Implementation) Global Chemical Regulatory (Management and Compliance) Corporate Responsibility (Supply Chain Corporate Responsibility)

References

Available upon request

Certification

  • CQM - Certified Quality Manager
  • Certified [Job Title], [Company Name] - [Timeframe]
  • [Area of certification], [Company Name] - [Timeframe]
  • [Area of certification] Training - [Timeframe]

Timeline

Quality Manager

Hamlin Newco, LLC
08.2011 - Current

Quality Supervisor

Hamlin Newco, LLC
12.2005 - 08.2011

Associate Degree in Applied Science (Nursing) -

Stark State College of Technology
Kim Penotte