Lauren Henderson
Millsboro,DE
Summary
Professional in guest relations with experience providing outstanding customer experiences in tourism settings. Skilled at resolving disputes, fixing problems, and upholding client happiness. Known for constantly attaining goals, being adaptable, and working well in teams. Proficient at coordinating reservations, responding to questions from guests, and making sure everything runs well. Trustworthy, flexible, and committed to improving customer service and organizational effectiveness to all guest.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Guest Service Representative
Vacasa LLC
05.2022 - Current
- Maintained accurate records of guest reservations, payments, and special requests, ensuring seamless experiences.
- Assisted in training new team members to uphold high standards of guest service at the front desk.
- Utilized property management systems proficiently to manage reservations and streamline administrative tasks.
- Provided exceptional customer service, addressing guest inquiries promptly and professionally.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
Lifeguard
Coastline Pool Services
05.2020 - 05.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Administered first aid and CPR, ensuring rapid response to accidents.
Food and Beverage Cashier
Notting Hill Coffee Roastery
02.2019 - 04.2020
- Enhanced customer satisfaction by efficiently processing food and beverage orders and payments.
- Utilized product knowledge of foods and beverages to make suggestions to customers.
- Supported team members during busy periods by multitasking effectively between cashier duties and other station responsibilities as needed.
- Provided correct change to customers while following cash handling policies and procedures.
- Maintained a clean and organized checkout area, ensuring a welcoming environment for customers.
Education
Bachelor of Arts - Criminal Justice: Social Services
Rosemont College
Online05-2026
High School Diploma -
Delmarva Christian High School
Georgetown, DE05-2022
Skills
- Team player attitude
- Guest relations expertise
- Computer Skills
- Detail Oriented
- Data entry proficiency
- Emergency Response
- Time Management
- Exceptional communication
- Front Desk Operations
- Reliability
- Problem-solving skills
- Record-keeping
Certification
- CPR Certification - Red Cross.
Timeline
Front Desk Guest Service Representative
Vacasa LLC
05.2022 - Current
Lifeguard
Coastline Pool Services
05.2020 - 05.2022
Food and Beverage Cashier
Notting Hill Coffee Roastery
02.2019 - 04.2020
- CPR Certification - Red Cross.
Bachelor of Arts - Criminal Justice: Social Services
Rosemont College
High School Diploma -
Delmarva Christian High School
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