Roy Pruitt
Duluth,GA
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Customer-oriented General Manager with Number years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Motivated Service Worker with exceptional social skills, communication abilities, and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
21
21
years of professional experience
Work History
General Manager
McDonald’s
Greenville, SC
02.2019 - 03.2020
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Launched new, robust business management software system, resulting in improved operational insight and planning.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
Customer Service Manager
Kmart
Miami, FL
02.2000 - 09.2018
- Consistently managed Number-person staff, effectively resolving issues, which resulted in top ranking out of Number teams.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Customer Service Associate
TAG Solutions
Plantation, FL
06.1996 - 03.1998
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Demonstrated items to customers and created customer awareness, interest and sales.
Education
06.1989
Skills
- Staff Scheduling
- Customer Service Management
- Recruitment and Hiring
- Training Management
- Decision Making
- Quality Assurance
- Customer Relations
- POS Terminal Operations
- Money Handling
Accomplishments
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Documented and resolved Issue which led to Results.
- Resolved product issue through consumer testing.
- Supervised team of Number staff members.
Timeline
General Manager - McDonald’s
02.2019 - 03.2020
Customer Service Manager - Kmart
02.2000 - 09.2018
Customer Service Associate - TAG Solutions
06.1996 - 03.1998
Miami Carol City Senior High School - ,
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