Summary
Work History
Education
Skills
Languages
Timeline
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Michaela Torres

Santa Maria,CA

Summary

Dynamic Sales Associate with a proven track record at T-Mobile, where I excelled in customer engagement and problem-solving, enhancing store revenue and customer satisfaction. Skilled in cash handling and client service, I fostered repeat business through exceptional relationship building and teamwork. Demonstrated ability to thrive in high-stress situations, ensuring operational excellence and a positive shopping environment.

Work History

Cashier

La Placita
11.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.

Waitress Supervisor

Nena’s Kitchen
03.2023 - 12.2024
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
  • Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
  • Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
  • Fostered positive and welcoming atmosphere for guests, contributing to repeat business.
  • Coordinated with kitchen to introduce new seasonal dishes, keeping menu fresh and attractive.
  • Managed inventory effectively to prevent shortages and reduce waste.
  • Addressed customer complaints with empathy and efficiency, turning potential negative experiences into positive outcomes.
  • Implemented health and safety protocols to ensure safe dining environment for both staff and customers.
  • Monitored food inventory and supplies to prevent waste.

Sales Cashier

JCPenney
10.2023 - 06.2024
  • Assisted colleagues during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
  • Enhanced store sales by upselling products and suggesting additional items to customers.
  • Balanced cash drawer accurately at the end of each shift, demonstrating strong attention to detail.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Handled high volumes of transactions during peak hours, maintaining composure under pressure.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Answered questions about store policies and addressed customer concerns.
  • Helped maintain a visually appealing storefront by arranging displays according to company guidelines.
  • Reviewed new promotions and monitored price changes.
  • Collaborated with team members to achieve daily sales targets and deliver exceptional customer service.
  • Assisted in inventory management, conducting regular stock checks and replenishing merchandise as needed.
  • Supported loss prevention efforts by monitoring for suspicious activity and reporting concerns to management.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Set up new sales displays each week with fresh merchandise.

Sales Associate

T-Mobile
06.2023 - 03.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

Medical Assistant - Medical Assistant

Center of Unemployment
Santa Maria, CA
05.2013

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Cash handling
  • Money handling
  • Flexible schedule
  • Verbal/written communication
  • Cash register operation
  • Stocking and receiving
  • Cash handling accuracy
  • Client service
  • Store opening and closing
  • Payment processing
  • Inventory tracking

Languages

Spanish
Native or Bilingual

Timeline

Cashier

La Placita
11.2024 - Current

Sales Cashier

JCPenney
10.2023 - 06.2024

Sales Associate

T-Mobile
06.2023 - 03.2024

Waitress Supervisor

Nena’s Kitchen
03.2023 - 12.2024

Medical Assistant - Medical Assistant

Center of Unemployment
Michaela Torres