Open To Work
Michaela Torres
Santa Maria,CA
Work Preference
Summary
Reliable and compassionate, always dedicated to providing high-quality care and support. Possesses foundational knowledge in patient care and safety, coupled with basic skills in daily living assistance and communication. Committed to making positive impact on clients' well-being and quality of life. Experienced with providing compassionate and attentive care to individuals in need. Utilizes strong interpersonal skills and empathy to connect with clients and support their daily living activities. Knowledge of managing medication schedules and coordinating with healthcare providers to ensure comprehensive care plans. Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness, and household activities.
Work History
Assistant Manager
Tmoblie
San Luis Obispo, CA
08.2025 - Current
- Led team in daily operations, ensuring adherence to company policies and procedures.
- Developed training materials and conducted sessions for new employees, enhancing onboarding process.
- Streamlined workflow processes, resulting in improved efficiency and reduced operational delays.
- Coordinated cross-departmental communication to foster collaboration on projects and initiatives.
- Mentored junior staff, providing guidance on best practices and professional development opportunities.
- Analyzed customer feedback to drive service enhancements and improve overall satisfaction ratings.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Cashier
La Placita
Nipomo, CA
11.2024 - 06.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Waitress Supervisor
Nena’s Kitchen
Orcutt
03.2023 - 12.2024
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
- Fostered positive and welcoming atmosphere for guests, contributing to repeat business.
- Coordinated with kitchen to introduce new seasonal dishes, keeping menu fresh and attractive.
- Managed inventory effectively to prevent shortages and reduce waste.
- Addressed customer complaints with empathy and efficiency, turning potential negative experiences into positive outcomes.
- Implemented health and safety protocols to ensure safe dining environment for both staff and customers.
- Monitored food inventory and supplies to prevent waste.
Sales Cashier
JCPenney
Santa Maria
10.2023 - 06.2024
- Assisted colleagues during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
- Enhanced store sales by upselling products and suggesting additional items to customers.
- Balanced cash drawer accurately at the end of each shift, demonstrating strong attention to detail.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Handled high volumes of transactions during peak hours, maintaining composure under pressure.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Answered questions about store policies and addressed customer concerns.
- Helped maintain a visually appealing storefront by arranging displays according to company guidelines.
- Reviewed new promotions and monitored price changes.
- Collaborated with team members to achieve daily sales targets and deliver exceptional customer service.
- Assisted in inventory management, conducting regular stock checks and replenishing merchandise as needed.
- Supported loss prevention efforts by monitoring for suspicious activity and reporting concerns to management.
- Performed cash, card, and check transactions to complete customer purchases.
- Set up new sales displays each week with fresh merchandise.
Medical Assistant
Merrill Gardens
Santa Maria, CA
04.2023 - 04.2024
- Maintained accurate electronic health records, enhancing data accessibility and accuracy.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Provided personalized care and support to individuals with special needs, enhancing daily living skills.
- Developed and implemented individualized care plans, ensuring compliance with best practices and regulatory standards.
- Monitored behavioral patterns and health status, promptly addressing concerns to improve quality of life.
- Facilitated communication between clients, families, and healthcare professionals to ensure holistic support.
- Advocated for client needs during team meetings, driving improvements in care strategies and resource allocation.
- Prepared meals and snacks and fed clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided compassionate care for special needs clients, ensuring their comfort and dignity at all times.
Sales Associate
T-Mobile
Santa Maria, CA
06.2023 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Caregiver
Yolanda’s private Care
Santa Maria, CA
09.2016 - 04.2019
- Provided compassionate care to clients, ensuring comfort and safety in daily activities.
- Assisted clients with personal hygiene, grooming, and meal preparation to enhance quality of life.
- Developed individualized care plans based on client needs, preferences, and medical requirements.
- Monitored client health conditions, documenting changes and reporting concerns to healthcare professionals.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Education
Medical Assistant - Medical Assistant
Center of Unemployment
Santa Maria, CA05.2013
High School Diploma -
Santa Maria High
Santa Maria, CA 2003 - 2007
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Client service
- Store opening and closing
- Payment processing
- Inventory tracking
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Tmoblie
08.2025 - Current
Cashier
La Placita
11.2024 - 06.2025
Sales Cashier
JCPenney
10.2023 - 06.2024
Sales Associate
T-Mobile
06.2023 - 03.2024
Medical Assistant
Merrill Gardens
04.2023 - 04.2024
Waitress Supervisor
Nena’s Kitchen
03.2023 - 12.2024
Caregiver
Yolanda’s private Care
09.2016 - 04.2019
High School Diploma -
Santa Maria High
2003 - 2007
Medical Assistant - Medical Assistant
Center of Unemployment