Jeannie Behrens

Currently I am the payroll administrator as well the military childcare coordinator. I ensure that all employees are paid properly and input all of the time into the SETS program. I help maintain the hours of staff members to ensure we do not go over our budget. I explain pay statements to each staff member so they understand the differences of each type of leave. Inform staff members when I notice a problem in their pay. Prepare spreadsheet each pay period for staff members that left early, or called in sick, and turn this in with the pay period to ensure pay is correct.

As a childcare coordinator I enroll families into the child development center based on their priority. I give each family an orientation of our facility as they come in to our program. During the orientation I explain all of the procedures and policies of our program. I collect all paperwork such as pay statements, immunizations documents, any allergies, or special needs documents. I then input all of the information into the CYPBMS computer system. I notify each parent of their fees. I also inform management when a child has an allergy or special needs to ensure we are able to meet that child's needs. Enter data where updates are needed such as excel, word processing. Maintain medications and ensure they are stored properly and all of the documents are up to date. Conduct monthly fire drills. Maintain 100% child accountability for every child in the building by doing an hourly check. Ensure each child is accounted for each day by calling each day by 0900. Effectively communicate with coworkers and parents orally and through emails with tact and courtesy.

Maintains supplies for the entire building. Organize and inventory supplies to ensure each classroom and office has everything they need. Order supplies for building.

• Assist in conducting needs assessments to identify key areas of service needs.
• Develop and maintain relationships with community organizations and agencies.
• Facilitate outreach activities to build community awareness.
• Facilitate communication between clients and other service providers
• Maintain and develop accurate records of programs and services.
• Administer and track client service payments.
• Receives/makes telephone calls and greets visitors.
• Administers records, forms supplies, and daily financial reports.
• Uses varied functions of multiple office automation software to produce a wide range of documents, formats, etc.
• Performs the administrative, clerical and building custodian duties of the Airmen and Family Services program.
• Compiles statistics and supporting analyses to use in the decision making processes.
• Researches, assembles, and summarizes a wide variety of material for office functions.

• Delivered high level of care, assistance and supervision to children in compliance with organization's rules and policies.
• Boosted parent satisfaction through consistent communication regarding their child''s progress and achievements.
• Communicated effectively with children, fellow staff members and parents by utilizing active listening and interpersonal skills.
• Fostered a safe and nurturing environment for children to learn, play, and grow in both indoor and outdoor settings.

I was accountable for the whereabouts and the safety of all children in my care. I provided care/supervision, oversight and accountability for program participants. Implemented age appropriate lesson plan each week while targeting individual children to ensure to meet their needs. Delegated tasks to other staff members that were new to the program and led by example. Ensured that all children were examined upon drop off and notified supervisors of any suspicious marks for abuse or neglect. Notified parents and supervisors of any incidents that happened throughout the day. Performed parent/teacher conferences. Maintained a supply list for classroom. Informed all coworkers of any information pertinent to the children and classroom.

• Streamlined front desk operations for increased efficiency and improved customer service.
• Improved overall guest experience by maintaining a clean and welcoming reception area.
• Enhanced guest satisfaction by providing efficient check-in and check-out processes.
• Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.

Ensured only essential workers were bringing their children. Implemented a list of priority essential workers. Maintained low ratios for each classroom. Notified supervisors of any children/staff that had any symptoms of COVID. Promoted a healthy and safe environment by keeping all areas clean. Prepared classroom rosters each day for staff. Explained and informed parents of policies and procedures during this time. Obtained records/notes and filed them. Ensured fees were processed.

• Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
• Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
• Established a positive work environment through clear communication, encouragement, and recognition of achievements.
• Actively participated in industry conferences as both an attendee and speaker to further develop professional network connections.

Conducted weekly inventory of the shoe department to ensure all displays were correct. Hired new employees. Prepared weekly schedules. Conducted evaluations and effectively explained each area. Coordinated with sales associates to prepare each department for sales events. Delegated tasks to sales associates to ensure sales were met. Encouraged sales associates to increase their sales by implementing ways to engage customers. Listened to upset customers and explained policies in a kind, gentle way. Encouraged sales associates to use customers names when possible, and to go above and beyond to help customers.