Donna Handlon
Mount Holly,NJ
Summary
. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Customer Engagement Leader
PetSmart
10.2016 - Current
- Responsible for direct supervision of all cashiers
- In charge of maintaining customer satisfactionResponsible for proper care and handling of live animals
- Accountable for all weekly goals, add-ons, and customer enrollment in store perks account
- Purchases and maintains all office equipment and supplies needed for store use.
- Maintained a keen eye on industry trends to ensure continued relevance of our customer engagement strategies and tactics.
- Successfully resolved escalated complaints/issues – winning back disgruntled customers'' confidence in our company''s offerings.
Planogram/Merchandiser
Target
09.2012 - 07.2016
- Ensured all fixtures and signage in place
- Pulled all product and materials from stock room and place to company guidelines
- Designed displays to make the instore experience more engaging
- Updated signage and pricing weekly as requested
- Training all new team members to ensure appropriate training and onboarding completed
- Helped implement new company standards and processes.
Education
No Degree - Business Administration And Management
Devry
Villa Park, IL07.2026
Devry University -
07.2024
Skills
- Time management
- Excel
- Outlook
- Microsoft word
- Word
- Customer service
- Customer Care
- Team Lead
- Animal Handling
- Kennel Experience
- Planograms
- Merchandising
- Animal Care
- Animal Restraint
- Store Management Experience
- Pet Care
- Training programs
- Problem-solving abilities
- Data Entry
- Conflict Resolution
- Client Relations
- Documentation
- Appointment Scheduling
- Team Development
- Money handling abilities
- Payment Processing
Additional Information
- SKILLS
- Microsoft Word, Excel, Outlook
- Various Internet applications
- Customer Service
- Time Management
- Multi - Tasking
- Communication with Management and lower level employees.
- Advanced communication on phones and via online surveys
Personal Information
Title: Customer Engagement Leader - PetSmart
Timeline
Customer Engagement Leader
PetSmart
10.2016 - Current
Planogram/Merchandiser
Target
09.2012 - 07.2016
No Degree - Business Administration And Management
Devry