Ceaira Gregory
Silver Spring,MD
Summary
Business professional offering customer service experience with outstanding results as both an individual contributor and as a team member. Ambitious individual with knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for service, and evaluation of customer satisfaction. Compile, sort and verify the accuracy of data before it is entered. Consistently achieves and exceeds established goals.
Overview
14
14
years of professional experience
Work History
Monitoring accounts to identify overdue payments
American Express
07.2022 - Current
- Responsible for building relationships with customers whose account payments are overdue
Online Banker / Fraud Support
M&T Bank
03.2022 - Current
- Responds to and resolves incoming customer calls regarding Retail and Business Online Banking products
Fraud Analyst
M&T Bank
03.2022 - Current
- Responsible for monitoring bank accounts, accounting paperwork, and financial transactions to identify fraudulent and suspicious activities
Member Service Representative 3
Navy Federal Credit Union
03.2020 - 01.2022
- Providing exceptional member service, resolving member requests, actively listening to members and identifying their needs
Customer Service Representative
Wells Fargo Home Mortgage
08.2019 - 03.2020
- Provides exceptional customer service to internal and external customers, engaging existing customers in conversations regarding mortgage refinance and/or purchase opportunities
Customer Service Representative
Fiserv (Bank of America Merchant Services dedicated Agent)
08.2018 - 08.2019
- Provides exceptional customer service to internal and external customers, processing merchant payments and assisting business owners with terminal and Point of Sale devices
Program Specialist
Covance
01.2017 - 12.2017
- Acts as a single point of contact and voice for all providers, patients, and product team, recruits new team members, serves as a patient advocate, collects and reviews patient insurance benefit information
Bank of America Collections
North Star Location
06.2015 - 02.2016
- Reviewed open accounts for collection efforts, made outbound collections calls, provided timely follow-up on payment arrangements
Collector
The ERS Group/Medical Division
08.2012 - 06.2015
- Professional sales involving extensive telephone work negotiating collection of delinquent medical accounts, mentoring team members, recruiting new team members
Sales Associate
Kohls
11.2011 - 07.2012
- Communicated with clients throughout the store, gained rapport, relayed merchandise information, accessed needs, practiced suggestive selling
Cashier and Concessions
AMC Movie Theater
04.2011 - 07.2011
- Sold movie tickets and gift cards, informed guests about features playing, prepared and served food to guests
Cashier
Chick Fil A
10.2010 - 04.2011
- Providing exceptional customer service experience, delivering food, catering events
Education
Clarksburg High School
01.2011
Associate Degree in Business -
Strayer University
01.2020
Bachelor's Degree in Business Management & Criminal Justice -
Strayer University
01.2024
Timeline
Monitoring accounts to identify overdue payments
American Express
07.2022 - Current
Online Banker / Fraud Support
M&T Bank
03.2022 - Current
Fraud Analyst
M&T Bank
03.2022 - Current
Member Service Representative 3
Navy Federal Credit Union
03.2020 - 01.2022
Customer Service Representative
Wells Fargo Home Mortgage
08.2019 - 03.2020
Customer Service Representative
Fiserv (Bank of America Merchant Services dedicated Agent)
08.2018 - 08.2019
Program Specialist
Covance
01.2017 - 12.2017
Bank of America Collections
North Star Location
06.2015 - 02.2016
Collector
The ERS Group/Medical Division
08.2012 - 06.2015
Sales Associate
Kohls
11.2011 - 07.2012
Cashier and Concessions
AMC Movie Theater
04.2011 - 07.2011
Cashier
Chick Fil A
10.2010 - 04.2011
Clarksburg High School
Associate Degree in Business -
Strayer University
Bachelor's Degree in Business Management & Criminal Justice -
Strayer University
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