Ceaira Sheridan
Maxwell
Summary
Dedicated and tech-savvy professional with 5+ years of experience delivering high-quality customer service and sales support across telecommunications, financial services, retail, and real estate industries. Skilled in handling inbound communication via phone, chat, and email, resolving technical inquiries, and delivering personalized support. Known for my ability to troubleshoot, educate clients, and maintain exceptional client satisfaction. Seeking to bring my strong communication and problem-solving skills to a Customer Engagement Specialist role at Hotwire Communications.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative-Remote
Hotwire Communications
Fort Lauderdale
06.2025 - Current
- Troubleshot service interruptions, equipment errors, modem/router connectivity, and account-related issues.
- Maintained detailed documentation in CRM systems while ensuring compliance with company standards.
- Assisted with billing inquiries, service upgrades, and management of customer accounts.
- Achieved KPIs for call handling time, customer satisfaction scores, and first-call resolution.
- Coordinated with dispatch teams for service appointments and escalations.
New Home Sales Consultant
Saratoga Homes / Century Communities / View Homes
12.2019 - 06.2025
- Handled all customer communications throughout the home-buying process, including tech-based CRM platforms.
- Educated clients on contracts, processes, and troubleshooting basic online tools related to home buying.
- Managed follow-ups via phone, email, and in-person to support long-term satisfaction.
- Led presentations and digital outreach campaigns, honing communication across channels.
Retail Sales Associate
Nordstrom
01.2019 - 12.2019
- Assisted diverse clientele via in-person and phone support, resolving complex merchandise and service-related concerns.
- Built rapport and identified client needs, promoting products and enrolling customers in rewards programs.
- Executed POS transactions and maintained loss prevention awareness to ensure customer and company safety.
Consultant
American Express
09.2016 - 01.2018
- Delivered "white glove" phone-based service and technical support to cardholders, resolving membership and billing inquiries.
- Managed high-volume inbound sales and service calls with a focus on client retention and satisfaction.
- Applied consultative sales techniques, handling objections and building long-term client relationships.
- Developed expertise in secure customer data handling and financial systems.
Education
Licensed Real Estate Program -
Champions School of Real Estate
01.2017
B.A. - Political Science
The University of Texas at San Antonio
01.2014
Skills
- Technical Troubleshooting (Telecom & Software Basics)
- Call/Chat/Email Support
- CRM Platforms (Salesforce, Builder Systems)
- Remote Customer Service & Scheduling
- Empathetic Communication & Conflict Resolution
- Technical Requirements (Met)
- High-speed internet (50 MB/s upload capable)
- Quiet remote work environment
- Familiarity with cloud-based communication tools and remote systems
Certification
Inactive-Real Estate License
Timeline
Customer Service Representative-Remote
Hotwire Communications
06.2025 - Current
New Home Sales Consultant
Saratoga Homes / Century Communities / View Homes
12.2019 - 06.2025
Retail Sales Associate
Nordstrom
01.2019 - 12.2019
Consultant
American Express
09.2016 - 01.2018
Licensed Real Estate Program -
Champions School of Real Estate
B.A. - Political Science
The University of Texas at San Antonio