Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ceairra Graham

Summary

Motivated professional with strong time management and organizational skills. Ready to contribute to diverse environments while supporting the company objectives. Eager to learn and grow in entry-level positions.

Overview

6
6
years of professional experience

Work History

Family Services Specialist

Metropolitan Family Services
01.2024 - 04.2025
  • Increased family stability by providing crisis intervention and connecting them to appropriate community supports.
  • Promoted community resources to families, assisting them in accessing necessary services for their specific needs.
  • Offered family crisis intervention to manage conflict and identify peaceful resolutions.
  • Administered case management for dependant children to provide counseling and formulate treatment plans to determine long-term placement.
  • Established strong partnerships with community organizations; working together to address systemic issues affecting families in the region.
  • Mentored new staff members as they navigated the complexities of family services work; sharing knowledge and expertise to enhance overall team performance.
  • Assisted parents with appointment scheduling and transportation arrangements to maintain treatment plans.

Administrative Assistant

Michael Organization
06.2023 - 12.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.

Front Desk Receptionist

Mac Properties
04.2019 - 05.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Organized and maintained files and records to ensure up-to-date documentation.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Sorted, received, and distributed mail correspondence between departments and personnel.

Education

Licensed Cosmologist -

Tricoci University of Beauty Culture
Highland, IN
06-2018

High School Diploma -

Thornton Fractional North
Calumet City, IL
05-2017

Skills

  • Client interviewing
  • Marketing
  • Project Management
  • Salesforce
  • Microsoft Office Suite Proficiency
  • Child development
  • Service planning
  • Customer service
  • Data entry
  • Call center experience

Timeline

Family Services Specialist

Metropolitan Family Services
01.2024 - 04.2025

Administrative Assistant

Michael Organization
06.2023 - 12.2024

Front Desk Receptionist

Mac Properties
04.2019 - 05.2023

Licensed Cosmologist -

Tricoci University of Beauty Culture

High School Diploma -

Thornton Fractional North

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