Cecelia Quinnan
Davenport
Summary
Friendly and adaptable, with natural ability to communicate effectively and build rapport. Possesses solid understanding of customer service principles and proficient in handling inquiries and resolving issues efficiently. Committed to enhancing customer satisfaction and contributing to team success.
Customer service professional with deep commitment to delivering exceptional support. Known for resolving inquiries swiftly and enhancing customer satisfaction. Strong focus on teamwork and adaptability, ensuring reliable and flexible service. Proficient in communication and problem-solving.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Publix Pharmacy
09.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Customer Service Staff Member
Publix
02.2023 - Current
- Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
- Ensured strict adherence to organizational policies regarding privacy, security, and overall customer safety during all interactions.
- Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
- Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to improve overall service quality through shared knowledge and expertise.
Education
Associate of Arts - Business Administration And Management
Valencia College
Orlando, FL12-2025
High School Diploma -
Florida Virtual Schools
Orlando04-2023
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- CRM software
- Customer focus
- Complaint handling
- Assertiveness
- Problem resolution
Certification
- CPhT - Certified Pharmacy Technician
- Certified Business Specialist
Timeline
Pharmacy Technician
Publix Pharmacy
09.2024 - Current
Customer Service Staff Member
Publix
02.2023 - Current
Associate of Arts - Business Administration And Management
Valencia College
High School Diploma -
Florida Virtual Schools
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