Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cean Smith

Strafford,MO

Summary

Results-driven Facilities Services Manager with expertise in facility management and regulatory oversight. Achieved 100% compliance with life safety codes while enhancing service quality through effective training programs. Recognized for a detail-driven approach and calm demeanor in high-pressure situations, fostering a culture of continuous improvement within the team.

Seeking employment as an Administrator in Training for the purpose of becoming an Administrator in long term care.

State required application has been sent and scheduled to be reviewed by Missouri Board of Administrators on May 21, 2025.

Overview

10
10
years of professional experience

Work History

Facilities Services Technician II

Brightli
11.2023 - Current
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Initiated, performed and maintained life safety within multiple buildings and occupied spaces.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.

Facilities Services Manager

Webco Manor
04.2021 - 05.2023
  • Maintained 100 percent of life safety and fire code as outlined by State Regulations.
  • Developed strong relationships with key clients, ensuring long-term partnerships and repeat business opportunities.
  • Introduced process improvements that led to faster resolution times for customer issues without sacrificing quality or attention to detail.
  • Implemented best practices in workflow management to ensure timely completion of tasks without compromising quality or client satisfaction levels.
  • Reduced employee turnover by creating a positive work environment with clear communication channels, regular feedback sessions, and opportunities for professional development.
  • Effectively managed vendor relations to secure competitive pricing on parts and supplies needed for daily operations.
  • Implemented training programs to enhance staff skills, leading to improved service quality and higher customer retention rates.
  • Analyzed service reports to identify areas of improvement.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Resolved customer complaints in professional and timely manner.

Maintenance Manager

Dalmark Group/Heer.s Luxury Living
08.2015 - 03.2021
  • Supervised employee performance, preventive maintenance, and safety.
  • Optimized spare parts inventory management by identifying critical items and setting appropriate stock levels based on usage patterns.
  • Improved equipment reliability by implementing a preventive maintenance program and managing repair schedules.
  • Collaborated with other department managers to coordinate maintenance activities around production schedules, minimizing operational interruptions.
  • Increased overall equipment efficiency by conducting thorough assessments of machinery conditions and implementing necessary improvements.
  • Scheduled regular inspections of equipment and facilities to manage wear and tear.
  • Promoted a culture of continuous improvement within the maintenance team by encouraging open communication, problem-solving initiatives, and employee engagement activities.

Education

No Degree - Emergency Medical Technician

Ozarks Technical Community College
Springfield, MO

Skills

  • Detail-Driven Approach
  • Client Relationship Management
  • Calm in High-Pressure Situations
  • Effective Multitasking
  • Clear Communication Proficiency
  • Workplace Safety Equipment Oversight
  • Site Management Expertise
  • Regulatory Oversight and Execution

Timeline

Facilities Services Technician II

Brightli
11.2023 - Current

Facilities Services Manager

Webco Manor
04.2021 - 05.2023

Maintenance Manager

Dalmark Group/Heer.s Luxury Living
08.2015 - 03.2021

No Degree - Emergency Medical Technician

Ozarks Technical Community College

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Cean Smith