Ceana Gray
Cantonment,FL
Summary
Detail-oriented Administrative Assistant with a proven track record in client relations and adeptness in fast-paced environments. Known for strong multitasking abilities and sound judgment, consistently delivering accurate clerical tasks on time. Recognized for exceptional customer service and decision-making skills, contributing to a positive workplace atmosphere. Committed to leveraging a strong work ethic and initiative to support organizational goals.
Overview
9
9
years of professional experience
Work History
Medical Receptionist
Center for Sight
Pensacola, Florida
02.2019 - Current
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
- Called patients to confirm scheduled appointments and obtain additional details.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Protected patients by observing strict HIPAA guidelines.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Medical Receptionist/Newborn Screener
HCA Fort Walton-Destin Hospital
Pensacola, FL
01.2018 - 02.2019
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Compiled physical and digital documents, charts and reports.
- Trained new staff on office procedures, insurance processes and medical terminology.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
Teacher
Step By Step Christian School
Pensacola, FL
01.2016 - 01.2018
- Built and strengthened positive relationships with students, parents and teaching staff.
- Supervised circle time, free play, outside play and learning and developmental activities.
- Organized and led activities to promote physical, mental and social development.
- Implemented hands-on, play-based strategies for experiential learning.
- Taught children foundational skills in colors, shapes and letters.
Education
High School Diploma -
Pine Forest High School
Pensacola, FL05.2016
Associate of Science - Paralegal Studies
Pensacola State College
Pensacola, FLSkills
- HIPAA guidelines
- Front desk operations
- Technologically savvy
- Telephone etiquette
- Records maintenance
- Critical thinking
- Team building
- Good work ethic
- Customer Service
- Verbal and Written Communication
- Problem-Solving
- Detail-Oriented
- Taking Client Histories
- Time Management
- Patient Callbacks
- Letter preparation
- Documentation
- Appointment scheduling
Timeline
Medical Receptionist
Center for Sight
02.2019 - Current
Medical Receptionist/Newborn Screener
HCA Fort Walton-Destin Hospital
01.2018 - 02.2019
Teacher
Step By Step Christian School
01.2016 - 01.2018
High School Diploma -
Pine Forest High School
Associate of Science - Paralegal Studies
Pensacola State College
Similar Profiles
Jennifer BlackmerJennifer Blackmer
Physician Relations Representative at CENTER FOR SIGHTPhysician Relations Representative at CENTER FOR SIGHT
Mikelle WilliamsMikelle Williams
Ophthalmic Assistant at Center For SightOphthalmic Assistant at Center For Sight
Wendi AdamsWendi Adams
Medical Assistant at Center For SightMedical Assistant at Center For Sight