Ceara Poolman

• Initiated cost-cutting measures when necessary without sacrificing quality of products or services.
• Analyzed competitor's pricing and product offerings in order to remain competitive within the market.
• Established marketing strategies, such as social media campaigns, to promote the business.
• Ensured compliance with all local laws and regulations related to the business operations.
• Oversaw daily operations of the business and provided guidance when needed.
• Investigated new technologies that could improve efficiency within the organization.
• Identified and recruited staff members, including managers and sales personnel.

• Completed paperwork accurately for all transactions according to company policies.
• Facilitated returns or exchanges with minimal disruption to customers.
• Advised customers on the selection of products based on their needs and preferences.
• Tracked inventory levels to ensure adequate stock was available at all times.
• Processed sales transactions using cash registers or point-of-sale systems.
• Demonstrated product knowledge to answer customer questions and inquiries.
• Processed payments using point-of-sale systems, credit card machines, and cash registers.

• Maintained optimal financial controls by securing funds and making accurate transactions.
• Verified amounts and integrity of every check or funds transfer.
• Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
• Helped customers open and close accounts, apply for loans and make sound financial decisions.
• Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
• Processed customer transactions, including loan payments, safe deposit boxes and check-cashing.
• Identified and reported suspicious behavior to security personnel as appropriate.
• Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.

- Direct clients to appropriate personnel to address concerns, resolve complaints, or answer account-related questions. 

- Meet incoming customers with professional approach and provided friendly, knowledgeable assistance.

- Coordinate daily and weekly schedules and monthly calendar obligations.

- Oversee office inventory by restocking supplies and making purchase orders.

- Answer and direct incoming calls using multi-line telephone system.

- Maintain reception area clean and neat to provide visitors with a positive impression of the company.

- Supported sales management in the creation of effective forecasting tools.- Regularly generated reports from Vintners Advantage and Salesforce. - Increased overall sales data accuracy by preforming a weekly Account Match.- Contributed to online marketing using MyEmma and Wine Business Monthly.- Increased marketing opportunities by developing POS item inventory and new ordering system.- Assisted in fulfilling customer contracts by mastering use of our in-house label printer. - Created a more efficient insurance breakdown process by building V-LOOKUP formulas unique to the insurance data. - Submitted invoices with request for payment and fulfilled customer invoice requests using Vintners Advantage. - Responsible for signing and sending BOL's to be invoiced.

- Greeted guests in a pleasant and courteous manner.
- Regularly checked on guests to ensure satisfaction with each food course and beverages.

- Scheduled and directed staff in daily work assignments to maximize productivity.

- Conducted daily pre-shift to ensure organizational efficiency.

- Researched market trends in local competing restaurants to determine reasonable menu prices.

- Participated in Revel Systems POS training and performed routine software updates.

- Determined recurring business needs and maintained necessary inventory levels.
- Established training programs.

- Prepared and submitted nightly bank deposits.