Ceara Hunter
Murfreesboro,TN
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
Work History
Night Manager
Double Tree By Hilton
10.2023 - Current
- Trained and mentored new and existing staff to achieve best practices.
- Managed 5 employees in delivering smooth, productive night shift operations.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Assessed and adjusted staffing levels to meet operational demands.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Checked guest in and out, making sure they have everything they need.
Front Office Manager
Fairfield Inn Marriott
08.2020 - 09.2023
- Coached employees through day-to-day work and complex problems.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Created, prepared, and delivered reports to various departments.
- Verify customers' credit, and establish how the customer will pay for accommodation.
- Review accounts and charges with guest during check out process.
- Post charges, such those for rooms, food,liquor, or telephone calls,to ledgers manually or by using computers.
- Plan, schedule or supervise the work of other employees.
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
Front Office Manager
LaQuinta Inn & Suits
01.2022 - 05.2023
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Monitored customer service trends and provided insights to management team for further improvement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Developed detailed plans based on broad guidance and direction.
Education
GED -
Motlow
Tullahoma, TNSkills
- Guest Relations
- Bank Deposit Preparation
- People Management
- Property Security
- Conflict Resolution
- Guest Assistance
- Customer Service
- Reception Oversight
- Reservations Management
Timeline
Night Manager
Double Tree By Hilton
10.2023 - Current
Front Office Manager
LaQuinta Inn & Suits
01.2022 - 05.2023
Front Office Manager
Fairfield Inn Marriott
08.2020 - 09.2023
GED -
Motlow
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