Summary
Overview
Work History
Education
Skills
Timeline
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Cearah Pitts

Mays Landing,NJ

Summary

Driven professional with a proven track record in customer service excellence and cash handling, honed across roles at The Golden Nugget and other leading retailers. Demonstrates exceptional customer assistance and time management skills, significantly enhancing customer satisfaction and loyalty. Expert in POS system operations, contributing to a seamless shopping experience.

Overview

9
9
years of professional experience

Work History

Cashier / Navigator

The Golden Nugget
08.2013 - 01.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Reduced processing errors by meticulously following transaction procedures.
  • Increased sales of promotional items by informing customers about current offers.

Retail Sales Associate

Carina
09.2009 - 10.2011
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.

Sales Associate

Ralph Lauren
10.2006 - 09.2008
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Retail Associate

Timberland Outlet
05.2007 - 07.2008
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.

Education

High School Diploma - Basic Study

Pleasantville High School
Pleasantville, NJ 08232
06.2008

Skills

  • Customer Service
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cash Handling
  • Cleaning and sanitizing
  • Customer Relations
  • Cash Register Operation
  • Written and verbal communication
  • Order Taking
  • Professionalism and Courtesy
  • Merchandise Restocking
  • POS system operations

Timeline

Cashier / Navigator

The Golden Nugget
08.2013 - 01.2016

Retail Sales Associate

Carina
09.2009 - 10.2011

Retail Associate

Timberland Outlet
05.2007 - 07.2008

Sales Associate

Ralph Lauren
10.2006 - 09.2008

High School Diploma - Basic Study

Pleasantville High School

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Cearah Pitts