Summary
Overview
Work History
Education
Skills
Timeline
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Cearra Nily

Cearra Nily

Jacksonville

Summary

Dynamic professional with a proven track record at Ulta, enhancing customer satisfaction and team productivity through exceptional service and leadership. Skilled in relationship building and computer applications, I've significantly contributed to operational improvements and revenue growth. Expert in managing high-stakes environments, demonstrating a commitment to excellence and innovation.

Overview

4
4
years of professional experience

Work History

Task Associate

Ulta
07.2023 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
  • Increased customer satisfaction with thorough product demonstrations and personalized advice.
  • Conducted detailed market research to identify emerging trends, influencing product development direction.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Used in-store system to locate inventory and place special orders for customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.

Manager

Tuesday Morning
06.2022 - 07.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Medical Insurance Biller

Linville Management Services
06.2021 - 08.2021
  • Boosted customer satisfaction through professional handling of patient inquiries regarding billing matters and insurance coverage.
  • Contributed to company growth by accurately analyzing trends in denial rates, payer mix, and other key performance indicators relevant to revenue cycle management.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
  • Liaised between patients, insurance companies, and billing office.
  • Assisted in policy development related to medical billing operations, contributing to the continuous improvement of organizational processes.
  • Collaborated with the finance department to maintain consistency in cash flow projections based on receivables data analysis.
  • Ensured timely reimbursement for services by submitting clean claims to insurance carriers promptly.
  • Optimized the use of practice management software systems for more efficient claim generation and submission processes.
  • Supported team members during periods of high workload or staff absences, ensuring uninterrupted service delivery in medical insurance billing operations.
  • Trained new employees on multiple medical billing programs and data entry software.
  • Supported team members in resolving complex or escalated billing issues, fostering a positive work environment focused on problemsolving.

Cashier

Home Depot
03.2021 - 05.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

High School Diploma -

Eagles View Christian Private Academy
Jacksonville Fl
05.2021

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Leadership qualities
  • Customer engagement
  • Relationship building
  • Courteous and professional
  • Flexible schedule

Timeline

Task Associate

Ulta
07.2023 - Current

Manager

Tuesday Morning
06.2022 - 07.2023

Medical Insurance Biller

Linville Management Services
06.2021 - 08.2021

Cashier

Home Depot
03.2021 - 05.2021

High School Diploma -

Eagles View Christian Private Academy

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Cearra Nily