Cearra Thompson

Provided immunizations to all ages using varying routes of administration. Prepared and assembled syringes and medications for administration. Kept room stocked with necessary daily supplies. Performed venous puncture to obtain blood specimens. Kept proper documentation of procedures completed, including dates, times, routes of administration and site given. Filed documentation in proper order. Followed proper storage and care for vaccines, including placements and temperature following guidelines provided by TVFC.

• Educated potential clients on insurance options and provided cost information. Responded to customer calls swiftly to resolve issues and answer questions. Leveraged knowledge of company insurance products and services to advise customers on appropriate choices. Built relationships with clients using active listening and issue resolution to provide excellent service. Encouraged team to meet goals using positive reinforcement and praise. Promoted due to showing leadership qualities and having a good knowledge of our program. Further developed ability to multi-task by answering the phones and answering team questions either in person or via team chat.

• Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
• Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
• Developed and maintained positive relationships with clients to create safe and supportive environment.
• Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
• Applied de-escalation and limit-setting techniques to promote patient cooperation.
• Supported patient confidentiality in accordance with HIPAA regulations.