Summary
Overview
Work History
Education
Skills
Timeline
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Ceasia Davis

Winter Haven,FL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

7
7
years of professional experience

Work History

Warehouse Worker

Amazon
Auburndale, FL
03.2023 - Current
  • Maintained stock levels in accordance with company policies.
  • Organized warehouse space for efficient storage of products.
  • Assembled orders according to customer requests.
  • Operated scanners, computers, and other equipment to track orders.
  • Packaged items carefully using protective materials like bubble wrap or foam sheets.
  • Ensured safety protocols were followed at all times while operating machinery.
  • Maintained a clean work area by sweeping, mopping, dusting shelves.
  • Followed established guidelines for picking orders accurately.
  • Investigated any reported problems regarding shipping errors or damages.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Preserved safe work environment by maintaining clean workstations and pallet area.
  • Packed boxes and stock using organizational guidelines.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Used scanners to track parcel information, condition or receipt.
  • Protected items by wrapping in cling film, padded moving blankets and tape.

Package Handler

FedEx
Davenport, FL
04.2022 - 05.2023
  • Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
  • Organized packages according to type, size, destination, and other specifications.
  • Reported any lost or damaged items to supervisors immediately upon discovery.
  • Ensured compliance with postal regulations regarding hazardous materials handling.
  • Collaborated with team members on tasks such as sorting mail into designated bins.
  • Scanned and sorted packages according to destinations and service type using handheld scanner.
  • Sorted packages to appropriate slide, line or belt for final distribution.
  • Assisted in loading delivery trucks with prepared packages.

Sales Associate

Wawa
Lake Wales, FL
11.2019 - 03.2022
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.

Ride Operator

LEGOLAND Florida
Winter Haven, FL
06.2018 - 12.2019
  • Ensured safety of guests by enforcing ride and park policies.
  • Assisted with loading, unloading, and securing passengers on rides.
  • Maintained cleanliness of rides and surrounding area.
  • Provided customer service to guests in a friendly manner.
  • Performed daily inspections of rides according to company guidelines.
  • Monitored guest behavior while riding attractions.
  • Operated control panels for ride systems and monitored audio and visual equipment.
  • Reported any mechanical or operational issues to maintenance staff promptly.
  • Verified rider height requirements for each attraction prior to boarding.
  • Collaborated with team members to ensure smooth operation of all attractions.
  • Greeted customers upon arrival at the entrance gates.
  • Inspected ride vehicles and equipment before opening it to the public.
  • Provided assistance to guests who required special attention due to disabilities or mobility challenges.
  • Adhered to all safety regulations while operating the rides at all times.
  • Resolved customer complaints in a professional manner.
  • Checked seatbelts of riders to maximize safety and manage risk.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.

Cashier

Taco Bell
LAKE WALES, Florida
11.2017 - 06.2018
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Education

High School Diploma -

Lake Wales Senior High School
Lake Wales, FL
06-2016

Skills

  • Material Handling
  • Storage Organization
  • Supply Ordering
  • Shipping and receiving
  • Payment Collection
  • Merchandise Restocking
  • Guest Services
  • Cash Handling
  • Customer Service
  • Positive and professional
  • POS System Operation
  • Cash Management
  • Telephone management
  • Policy compliance
  • Equipment Inspection
  • Safety Monitoring
  • Product Packaging
  • Quality Assurance
  • Packing boxes
  • Warehouse Safety

Timeline

Warehouse Worker

Amazon
03.2023 - Current

Package Handler

FedEx
04.2022 - 05.2023

Sales Associate

Wawa
11.2019 - 03.2022

Ride Operator

LEGOLAND Florida
06.2018 - 12.2019

Cashier

Taco Bell
11.2017 - 06.2018

High School Diploma -

Lake Wales Senior High School

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Ceasia Davis