Summary
Overview
Work History
Education
Skills
Timeline
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Ceasia Williams

Pittsburgh,PA

Summary

Dynamic Staff Coordinator with a proven track record at Empathy With All Hearts, excelling in training and mentoring while enhancing workflow management. Skilled in employee relations and scheduling, I successfully improved office efficiency and client satisfaction through effective team oversight and clear communication. Committed to delivering exceptional service and achieving organizational goals.

Overview

12
12
years of professional experience

Work History

Staff Coordinator

Empathy With All Hearts
01.2025 - Current
  • Started off as home-heath care aid moved up within a month of being there's staff coordinator
  • I assisted clients with daily living task ADL's.etc
  • traveled with clients too doctors appointments daily shopping
  • generated reports, and produced tracking documents.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Completed bi-weekly payroll for employees.
  • assist with staff schedules
  • adding new clients to data base
  • train new hires

Server

the Breakfast Spot
03.2024 - 04.2025
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • helped management team when customers had any issues or staff.

Contracted Cleaner

Ispot Management
06.2017 - 04.2025
  • I am the owner of this company i deliver and find contracts with different business and help with detail cleanings etc.
  • equipment, chemicals, and materials properly and with caution.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Removed trash, debris and other waste materials from premises.

Sales Associate

Jersey Mike's Subs
04.2023 - 05.2024

I started off as an sub artist in mckinight road moved up within couple Months as store floater.

  • Developed strong rapport with customers and created positive impression of business.
  • made subs with customers and business
  • trained staff on new equipment
  • opened and closed store

CNA

Reformed Presbyterian Home
11.2017 - 06.2023
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.

Server

Original Pancake House
11.2013 - 07.2015
  • Bussed and reset tables to keep dining room and work areas clean.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Served food and beverages promptly with focused attention to customer needs.

Education

Obama Academy
Pittsburgh, PA
06-2016

Skills

  • Training and mentoring
  • Scheduling proficiency
  • Meeting facilitation
  • Employee relations
  • Recruitment and hiring
  • Workflow management
  • Medical billing
  • Scheduling and calendar management
  • Schedule coordination
  • Patient scheduling
  • Contract management
  • Team oversight
  • Customer service
  • Clear communication

Timeline

Staff Coordinator

Empathy With All Hearts
01.2025 - Current

Server

the Breakfast Spot
03.2024 - 04.2025

Sales Associate

Jersey Mike's Subs
04.2023 - 05.2024

CNA

Reformed Presbyterian Home
11.2017 - 06.2023

Contracted Cleaner

Ispot Management
06.2017 - 04.2025

Server

Original Pancake House
11.2013 - 07.2015

Obama Academy