Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ceather Watkins

Tallahassee,FL

Summary

Dynamic and results-driven professional with extensive experience at Capital City Bank, excelling in customer service and team leadership. Proven track record in cash handling accuracy and problem resolution, fostering strong client relationships while coaching and developing staff to achieve operational efficiency. Committed to enhancing client experiences and driving team success.


To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem solving skills.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

24
24
years of professional experience

Work History

Lead Teller

Capital City Bank
02.2025 - Current
  • Lead a team of Tellers and serve as an example of providing an excellent client experience including building relationships and engaging client clients in needs based conversations.
  • Responsible for new Teller training in the office, as well as continuation of ongoing training of bank transaction policies and procedures. Complies with Training Check List, Teller Certification Check List, and Accountability Chart.
  • Coach, mentor, and provide feedback to the team utilizing performance management tools to attract, retain, and develop talent in the office.
  • Assist CXM in performance management and new hire selection.
  • Maintains Teller performance standards, ensuring adherence to standards, including investigating and reporting and tracking overage and or shortages in accordance to internal policies and procedures.
  • Support the Teller line escalated client complaints and concerns and work with CXM, as needed, for resolution.
  • Provide solutions to our clients while identifying opportunities and acting on them. Coaches Tellers on same.
  • Prepares and conducts reviews for Tellers; makes salary recommendations.
  • Ensures compliance with cash targets established for office through CETO system.
  • Performs weekly/bi-weekly cash duties in compliance with procedures for office.
  • Ensures adequacy of currency in ordering and balancing for office.
  • Performs all principal duties and responsibilities of a Teller as needed.

Customer Service Staff Member

Publix
02.2023 - Current
  • Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
  • Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
  • Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
  • Ensured strict adherence to organizational policies regarding privacy, security, and overall customer safety during all interactions.
  • Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
  • Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
  • Collaborated with team members to improve overall service quality through shared knowledge and expertise.
  • Trained new personnel regarding company operations, policies and services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Delivered prompt service to prioritize customer needs.
  • Trained staff on operating procedures and company services.
  • Cross-trained and provided backup support for organizational leadership.
  • Investigated and resolved customer inquiries and complaints quickly.

Teller

Capital City Bank
07.2024 - 02.2025
  • Responds to clients questions or concerns in a quick, courteous and friendly, manner.
  • Cross-sells Bank products and servies, marketing campaigns and initiatives, to new and existing clients to meet their needs as well as attain individual, division and bank goals.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Enter data, updates and maintains client information and status of referrals and leads, in Synapsis.
  • Follows procedures for open/close office and robbery response.
  • Educate clients regarding ID fraud, phishing scams.
  • Process consumer and commerical transaction, i.e: account deposits/withdrawls, check cashing. loan payments, Official Checks, wires, and safe deposit box payments, when applicable.
  • Attends meetings and training sessions, as required.


Senior Loan Representative

One Loan Place
06.2019 - 04.2021
  • Assisted clients with loan modifications when necessary, helping them avoid default or foreclosure situations.
  • Evaluated client applications in-depth, taking into account credit history, income, assets, and other factors to determine appropriate loan terms.
  • Maintained a high level of knowledge regarding industry trends and changes in lending practices to better serve clients'' needs.
  • Ensured compliance with all state and federal regulations for every loan application processed.

Senior Human Services Program Specialist

Agency For Health Care Administration
09.2008 - 03.2019
  • Maintaining a very high caseload, consisting of initial, renewal. specialty addition, name/address change and change of ownership application reviews for homemaker and companion services providers, health care services pools, prescribed pediatric extended care, and transitional living facilities.
  • Conducts preliminary reviews, analyses, effective and efficient research, and licensure issuance.
  • Accurately documenting licensure activities and special circumstances.
  • Responsible foe reviewing and entering information into ACO.
  • Assessing applicants current status and verifying if applicants have any outstanding fines assessed by final order by AHCA, or CMS and maing sure payment plans are being adhered to prior to issuing licenses.
  • Reviewing and responding to Corr Flow assignments as well as telephone and email inquiries from the public.
  • Responsible for providing licensure information to the public and policy and procedural information to the area office staff, including interpretations of the state and federal rules and regulations.
  • Revising state rules, assisting with legal issues and testifying as needed.
  • Assisting the Complaint Unit on investigations as need and other assignments for the programs.




Regulatory Specialist II

Agency For Health Care Administration
12.2005 - 09.2008
  • Reviewing renewal applications for Homemaker and Companion Services for completeness, approving applications, issuing omission letters and tracking files for date compliance.
  • Issuing registrations, tracking late fines for 3 programs, composing final orders and assisting with informal hearings.
  • Responsible for check reconciliation, and clearing all refunds issued by the unit.
  • Personnel liaison for the unit which includes posting employment advertisements, score applications, scheduling interviews and submitting hiring packets.
  • Responsible for reviewing background screening results and fingerprint cards submitted for registrations for completeness and accuracy.


Administrative Secretary (Lead)

Agency For Health Care Administration
10.2001 - 12.2005
  • Answering telephones, responding to public information request, providing clerical support to professional staff.
  • Opening and direction mail to unit staff members, receiving licensure applications and updating information in database.
  • Tracked and processed incoming checks including entry into FRAES, and completing deposits.
  • Review surveys kits for completeness, and communicating problems to area offices.
  • Order office supplies.
  • Responsible for making travel arrangements,

Education

Lincoln High School
Tallahassee, FL
06-1993

Skills

  • Positive attitude
  • Customer service
  • Problem-solving
  • Attention to detail
  • Punctual and reliable
  • Cash counting
  • Goal oriented
  • Transactions processing
  • Verbal and written communication
  • Vault security
  • Decision-making
  • Team collaboration and leadership
  • Problem resolution
  • Relationship building
  • Operational efficiency
  • Security procedures
  • Cash handling expertise
  • Data entry
  • Cash handling accuracy
  • Transaction overrides
  • Coaching and mentoring
  • Customer relationship management
  • Analytical thinking
  • Training and development
  • Team development
  • Staff management
  • Teller support
  • Quality control
  • Complex Problem-solving
  • Staff training
  • Opening and closing procedures
  • Transaction review
  • Staff supervision
  • Consumer banking
  • Issue resolution
  • New employee hiring
  • Product sales
  • Policy adherence
  • Opportunity identification
  • 10-key data entry
  • Transaction processing
  • Ledger and balance sheet entry
  • Cash shipment balancing
  • Motivation skills
  • Multi-line phones
  • Teller drawer oversight
  • Records confidentiality
  • Fraud monitoring
  • Vault balancing
  • Night and safe deposit
  • Transcription machine
  • Branch ATM operation
  • Check cashing
  • Commercial servicing

Timeline

Lead Teller

Capital City Bank
02.2025 - Current

Teller

Capital City Bank
07.2024 - 02.2025

Customer Service Staff Member

Publix
02.2023 - Current

Senior Loan Representative

One Loan Place
06.2019 - 04.2021

Senior Human Services Program Specialist

Agency For Health Care Administration
09.2008 - 03.2019

Regulatory Specialist II

Agency For Health Care Administration
12.2005 - 09.2008

Administrative Secretary (Lead)

Agency For Health Care Administration
10.2001 - 12.2005

Lincoln High School

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