Ce’Aunna Jackson-Hargrove
Ft. Washington,MD
Summary
Highly proficient Senior Customer Service Representative with demonstrated customer service orientation and interpersonal and communication skills to effectively handle multiple tasks in a fast-paced environment. Quality-focused producer consistently meets team and department production targets by delivering strong output to achieve metrics. Mentors new hires and existing staff in call handling best practices to promote accurate and consistent call responses when asked.
Overview
5
5
years of professional experience
Work History
Concierge
Capitol Concierge Inc.
02.2024 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to a diverse clientele, fostering an atmosphere of inclusivity and respect.
- Addressed customer inquiries with timely and professional responses via phone, email, and in-person interactions.
- Served as a reliable resource for fellow team members seeking guidance or assistance in completing tasks related to guest services.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Senior Customer Service Representative
PNC
09.2021 - Current
- Provide customer support in the areas of Bank operations, Disputes, Official checks, Account closures, and ACH inquiries
- Participate in team meetings
- Enter data
- Uphold and maintain customer confidentiality
- Provide support for IRA distributions.
- Facilitated communication between different departments to streamline processes, improve collaboration, and foster teamwork.
- Maintained strict compliance with regulatory requirements, ensuring the bank's adherence to industry standards at all times.
- Mitigated risks associated with cash handling activities through strict adherence to internal controls and established security procedures.
Bank Teller
PNC
08.2019 - 10.2021
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Enforced company policy and procedures
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Assisted supervisor while being audited internally
- Communicated with guests in detail with what services we have to offer.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Provided quality customer service
Education
BBA - Human Resources Development
University of Maryland Global Campus
04.2030
Skills
- Experienced with Microsoft Office Suites
- Excellent communication and writing skills
- Ability to take initiative
- Telephone Etiquette
- Reliable punctuality
- Strong organizational skills
- Strong Work Ethic
- Effective problem solving
- Excellent Multitasking
- Critical thinking
- Highly Adaptable
- Data Entry
State
MD
Zip
20744
City
Ft. Washington
Timeline
Concierge
Capitol Concierge Inc.
02.2024 - Current
Senior Customer Service Representative
PNC
09.2021 - Current
Bank Teller
PNC
08.2019 - 10.2021
BBA - Human Resources Development
University of Maryland Global Campus
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