Shaidell Robbins
Danville,VA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Literacy Tutor
Americorp
09.2023 - 02.2024
- Honed student collaborative skills with group projects and assignments.
- Facilitated small group and one-on-one tutoring sessions focusing on academic subject areas.
- Learned and adapted quickly to new technology and software applications.
- Managed time efficiently in order to complete all tasks within deadlines.
Cashier
Walmart
04.2020 - 07.2023
- Worked effectively in fast-paced environments.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Resolved problems, improved operations and provided exceptional service.
- Prevented loss by vigilantly monitoring potential theft or fraud situations in store.
Customer Service Representative
TELVISTA
09.2020 - 05.2022
- Referred unresolved customer grievances to designated departments for further investigation
- Scheduled training of software applications, data entry and retrieval procedures for end users
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Bachelor of Science (B.S.) - Psychology
Colorado Technical University
Colorado Springs, Colorado03.2026
Certification - Administrative Assistant
Remington College
Knoxville, TN06.2021
Skills
- Attention to Detail
- Developing Individualized Lessons
- College-Level Instruction
- Writing assessments
Timeline
Literacy Tutor
Americorp
09.2023 - 02.2024
Customer Service Representative
TELVISTA
09.2020 - 05.2022
Cashier
Walmart
04.2020 - 07.2023
Bachelor of Science (B.S.) - Psychology
Colorado Technical University
Certification - Administrative Assistant
Remington College
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