Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Cebastien Rodela

Columbus,OH

Summary

Productive Department Supervisor with dedication toward meeting company's expectations and reducing workplace issues. Strong conflict resolution, leadership, money handling and time management expertise. Outstanding computer and software skills. Detail-oriented Department Manager keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities. Energetic, results-driven Department Manager committed to maintaining highest quality of customer excellence. Develops and implements innovative incentives to drive employee motivation. Adeptly navigates cost-concern and workforce-management issues to maintain streamlined operations. Diligently coordinates all warehouse activities to keep products moving quickly and meet continuous shipping demands. Highly organized leader with good program management and team-building abilities focused on maximizing efficiency and performance. Proven track record of enforcing best practices in fast-paced environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Floor-Decor Department Supervisor

Lowes Home Improvment
Columbus, Ohio
08.2023 - 11.2023
  • Developed and implemented departmental policies and procedures.
  • Conducted performance reviews for staff members.
  • Monitored department operations to ensure productivity standards were met.
  • Oversaw the hiring process, including recruiting, interviewing, and onboarding new employees.
  • Provided coaching and mentoring support to team members.
  • Resolved customer complaints in a timely manner.
  • Analyzed data to identify areas of improvement within the department.
  • Collaborated with other departments to coordinate activities and resolve issues.
  • Established goals for each team member and monitored progress towards those objectives.
  • Trained employees on new processes or procedures as needed.
  • Participated in weekly meetings with senior leadership teams to discuss progress.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Organized and updated schedules to optimize coverage for expected customer demands.

Millwork Sales Specialist

Lowes Home Improvment
Columbus, OH
02.2023 - 07.2023
  • Created and maintained customer accounts, including tracking of sales activities, order information, and customer contacts.
  • Developed and implemented strategies to increase market share by targeting new customers.
  • Demonstrated extensive knowledge of millwork product lines, pricing structure, and other related services.
  • Analyzed trends in customer preferences for various millwork products and services.
  • Provided technical expertise on the use of millwork materials for interior design projects.
  • Advised customers on the best millwork solutions for their applications based on budget and aesthetic requirements.
  • Researched latest industry trends to make sure that company's offerings remain competitive in the marketplace.
  • Negotiated favorable terms with vendors for purchasing raw materials at optimal prices.
  • Assisted in designing custom millwork pieces according to client specifications.
  • Coordinated with production teams to ensure efficient delivery of orders within stipulated timelines.

Hardware Sales Associate

Lowes Home Improvment
Columbus, OH
01.2021 - 01.2022
  • Assisted customers with product selection, pricing and availability.
  • Demonstrated expertise in hardware products and services to customers.
  • Maintained a clean, organized and well-stocked sales floor.
  • Performed daily inventory checks of all merchandise on the sales floor.
  • Resolved customer inquiries and complaints in a timely manner.
  • Processed cash and credit transactions accurately at checkout counter.
  • Developed product knowledge by attending training sessions and reading materials provided by vendors.
  • Replenished stock items as needed throughout the day to ensure adequate inventory levels were maintained.
  • Educated customers on features and benefits of various products available in the store.
  • Answered incoming phone calls from customers regarding product information or availability.
  • Organized promotional materials such as brochures, flyers.
  • Worked collaboratively with team members to meet company goals.
  • Participated in weekly meetings to discuss new products, promotions and sales strategies.

Outside Sales Representative

Home Depot
Columbus, OH
06.2020 - 01.2021
  • Researched potential clients, identified decision makers and developed relationships with them.
  • Conducted market research to identify new opportunities and develop target customer profiles.
  • Gathered data on competitors' products, prices, and sales techniques.
  • Maintained knowledge of current product offerings and pricing structures.
  • Developed and implemented sales strategies to increase revenue.
  • Generated leads through cold calling, networking events, referrals.
  • Negotiated contracts with customers to close deals in a timely manner.
  • Created customized presentations for prospective clients based on their needs.
  • Provided technical support to existing customers regarding product usage and installation.
  • Attended industry trade shows to promote company products and services.
  • Managed accounts by providing solutions that best fit the customer's needs.

Education

Bachelor of Arts - Computer Development

Indepedence University
Salt Lake City, UT
05.2023

High School Diploma -

Canal Winchester High School
Canal Winchester, OH
05.2019

Skills

  • Growth Planning
  • Process and Procedure Development
  • Stock Management
  • POS Systems Operations
  • Leadership Skills
  • Multi-Tasking Mastery
  • Time Management
  • Workflow Optimization
  • Decisiveness
  • Customer Service
  • Customer Relations
  • Problem Resolution
  • Performance Improvement

Certification

  • I took over the worst department in the store, bottom in sales and the department wasn't up to store standards and when I left Lowe's, the department was top 3 in sales and was in a better condition than when I took it over.

References

References available upon request.

Timeline

Floor-Decor Department Supervisor

Lowes Home Improvment
08.2023 - 11.2023

Millwork Sales Specialist

Lowes Home Improvment
02.2023 - 07.2023

Hardware Sales Associate

Lowes Home Improvment
01.2021 - 01.2022

Outside Sales Representative

Home Depot
06.2020 - 01.2021

Bachelor of Arts - Computer Development

Indepedence University

High School Diploma -

Canal Winchester High School
Cebastien Rodela