Cebrina Abson
Buckeye,AZ
Summary
Polite and professional representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
4
4
years of professional experience
Work History
Collections Agent
Transworld Systems Inc.
01.2024 - Current
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Reached out to approximate 100 account holders daily.
Call Center Representative
Sequence Health
07.2023 - 01.2024
- Answer telephone promptly and in a polite and professional manner
- Obtain and enter accurate demographic information into electronic medical record
- Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization
- Seek and support changes in call flow processes and communication services. Suggest improvements and participate in organized efforts to improve service levels
- Meet and exceed call volume standards
- Adhere to all HIPAA policies
- Adhere to all Sequence Health policies
- Direct calls to other departments as needed
- Use sound judgment in handling calls, especially with upset patients
- Understanding of when to escalate calls to physicians/practice manager/triage nurse
- Make reminder calls as requested
- Make calls to reschedule appointments when necessary
- Provide assistance with call backs and other projects as call volume permits
Customer Service Representative
AAA
08.2022 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Sales Associate
Splendid Boutique
08.2020 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Associate In Physical Therapy -
Fremont College - Cerritos
Cerritos, CA12.2019
GED -
Cypress High School
Cypress, CA06.2014
Skills
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
- Verbal and written communication
- Inbound phone calls
- Communicating with clients
- Complaint resolution
- Appointment Scheduling
- Gathering information
Timeline
Collections Agent
Transworld Systems Inc.
01.2024 - Current
Call Center Representative
Sequence Health
07.2023 - 01.2024
Customer Service Representative
AAA
08.2022 - 08.2023
Sales Associate
Splendid Boutique
08.2020 - 08.2022
Associate In Physical Therapy -
Fremont College - Cerritos
GED -
Cypress High School
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