Curtis E. Silver
Sarasota,FL
Summary
Experienced business data analyst with experience in PEO and human resources, Healthcare, Retail, Pet Services & “Big Four” accounting firms. Excels in forecasting, trend analysis, KPI building, and helping businesses grow through data analysis, reporting, and optimization of operational procedures. Also a long-time writer and visual artist, providing a creative perspective when it comes to business decisions and data presentation.
Overview
21
21
years of professional experience
Work History
Client Relations Manager
Vensure Employer Solutions
11.2020 - Current
- Creating and maintaining consistent client-facing reporting
- Payroll, benefits, healthcare, demographic reporting and query building
- Assisted with developing analytics that assisted with growth and maintaining existing client base
- Enhanced client satisfaction by consistently addressing and resolving concerns timely.
- Generated ad-hoc reports to evaluate specific business requirements.
- Updated and developed scripts and 100s of queries to extract and analyze data from multiple sources (PrismHR, Report Center, Clientspace, Informer).
- Provided client-facing analysis and training
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
- Created dashboards to monitor and track key performance indicators.
- Collaborated with cross-functional teams to develop customized solutions for unique client challenges.
- Increased customer retention rates by providing exceptional service and support for all client needs.
Business Analyst
PETCO Animal Supplies, Inc.
08.2012 - 04.2020
- Responsible for daily ad-hoc reporting and analysis on clinic business with a focus on customer behavior.
- Managed all email and marketing lists for marketing campaigns increasing customer interactions by 180%.
- Increased project visibility by creating comprehensive dashboard for real-time status updates, improving stakeholder communication.
- Increased revenue opportunities by analyzing sales data and identifying underperforming areas for targeted improvement.
- Daily duties include preparing ad-hoc reports using database (Avimark) extraction and advanced Excel formulas to inform the business and vendors on day to day customer activity
- Assisted Controller with month-end financial reporting adhering to GAAP standards.
- Assisted marketing in creating segmented lists and managing email marketing cloud software (Exact Target).
- Worked with accounting, customer service, purchasing, etc., to create reporting and process management tools to streamline processes.
- Developed financial models to project future growth scenarios, assisting in long-term strategic planning.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
- Enhanced company-wide decision-making by developing comprehensive reports on key performance indicators.
Sr. HRIS Business Analyst
Lifestyle Family Fitness
04.2008 - 08.2012
- Responsible for implementing software for the entire lifecycle of the employee as well as creating systems & processes for data gathering to create a full reporting package for senior management
- Implemented Applicant Tracking software, from proposal bids to full implementation & continued maintenance and administration
- This includes applicant tracking software (OpenHire), hiring process software (RedCarpet), Appraisal process software (Wingspan) & Learning Management Software (Greenlight)
- Using Business Process Modeling, created streamlined systems for data communication and processes between current HRIS software (Ultipro) and implemented applicant tracking software
- Designed training programs and materials related to implementation
- Gathered report requirements from C-level executives to create monthly, daily & weekly system reporting
- Worked with team leaders & club managers to identify & report on staffing & turnover trends
- Administration of security related to all HRIS systems & Sharepoint
- Managing Learning Management Software
- Designing training programs & materials using Adobe Captivate & Powerpoint.
- Creating Staffing Analysis for over 50 locations & 2600 employees
- Forming and Cultivating Relationships with 200+ Field Managers
- Turnover & Retention Analysis for Board Members
- Supported human resources department in areas such as people metrics, reporting, finance and analytics.
- Reduced manual workload for HR staff members through development of automated HRIS workflows.
Financial Analyst, Billing Analyst
Gevity/Trinet
09.2004 - 04.2008
- Provided enhanced reporting for clients based on business modeling & forecasting.
- Created KPI reporting packages for call center operations focused on staffing, operational costs & compensation
- Financial Modeling for call center operations to streamline time management for over 300 agents.
- Administration & Creation of Salesforce.com Dashboards & Reports and Avaya CMS Data Dictionary & Reports.
- Analyzed and explained client billing reports and invoices to reconcile balances due.
- Coordinated communication between clients, Field Operations and Client Service employees on billing and service-related issues.
- Calculated and submitted proper credits to ensure accurate billing and balance information is provided to the client and respective branch.
- Supported Client Services by applying extensive knowledge of Gevity billing systems including departmental and job costing.
- Calculated proper adjustments for FUTA, SUTA, Admin, Admin for bonus wages, and prior year adjustments, eliminating 1000s of dollars of potential errors.
- Monitored any outstanding balances to identify collection issues.
- Responsible for Analysis of Current & Future Budgets related to specific business units based on constantly changing data requirements.
- Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
- Assisted in preparation of presentations, data tables and other documents for investor meetings.
- Trained new team members on internal billing procedures, fostering a collaborative work environment for continuous improvement.
Education
High School Diploma -
Southeast High School
Bradenton, FLAssociate of Arts - Psychology
State College of Florida
Bradenton, FLSkills
- Project management
- Customer retention
- Microsoft Office Suite
- CRM software (PrismHR, Ultipro, Oracle)
- Salesforce
- Report generation
- Report creation
- Key performance indicators (kpi)s
- Expert in Excel
- Problem-solving
- Excellent communication
- Analytical thinking
Timeline
Client Relations Manager
Vensure Employer Solutions
11.2020 - Current
Business Analyst
PETCO Animal Supplies, Inc.
08.2012 - 04.2020
Sr. HRIS Business Analyst
Lifestyle Family Fitness
04.2008 - 08.2012
Financial Analyst, Billing Analyst
Gevity/Trinet
09.2004 - 04.2008
High School Diploma -
Southeast High School
Associate of Arts - Psychology
State College of Florida
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