Victoria Cebulla
Baytown
Summary
Dedicated and reliable professional with a proven track record in office environments and financial roles, complemented by excellent customer service skills. Recently certified as a Nursing Assistant (CNA), offering expertise in patient care, assistance with daily living activities, and monitoring vital signs. Known for a positive attitude and the ability to engage effectively with diverse groups, thriving in both team settings and independently while confidently taking initiative. Committed to enhancing patient well-being through compassionate support and eager to contribute to a collaborative healthcare team focused on delivering high-quality care.
Overview
13
13
years of professional experience
1
1
Certification
Work History
CNA
Woodbury Wellness Center
Hampstead, NC
05.2025 - 06.2026
- Assessed and addressed individual patient needs by providing assistance with essential daily activities such as bathing, grooming, and dressing.
- Tracked and documented vital signs, promptly reporting any deviations to nursing staff for immediate attention.
- Executed safe and respectful transfers of patients from beds to wheelchairs, ensuring comfort and dignity during the process.
- Documented patient care activities and observations with precision to support effective healthcare delivery.
- Monitored and maintained cleanliness in patient rooms and communal spaces to promote patient well-being and safety.
- Coordinated feeding processes for patients with specific dietary needs, ensuring nutritional compliance and comfort.
- Assisted patients and families in navigating difficult situations through empathetic emotional support.
- Monitored call lights and promptly assisted patients to ensure comfort and satisfaction.
- Assisted nurses in performing medical procedures such as wound dressings or catheterizations
- Executed comprehensive infection control measures to enhance patient safety and minimize disease spread.
- Supported end-of-life care by providing comfort measures and emotional support to terminally ill patients
- Monitored and executed patient turning protocols to mitigate risk of pressure ulcers.
- Notified appropriate personnel about any safety hazards observed within the facility premises
- Informed nursing staff about changes in patients' condition or behavior
- Supported patients with their mobility needs, including using assistive devices such as walkers or canes
- Provided compassionate patient care, assisting with daily living activities and maintaining comfort.
- Monitored vital signs, documenting changes and reporting to nursing staff for timely interventions.
- Guided and supported new CNAs through mentorship initiatives, fostering improved team dynamics and commitment to high-quality care standards.
- Advocated for patient needs by effectively communicating concerns to healthcare professionals.
- Maintained accurate documentation of patient records, ensuring compliance with regulatory requirements.
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Performed regular safety assessments on equipment to uphold operational safety standards and promptly communicated concerns to relevant personnel.
CNA - Certified Nursing Assistant
Carolina Rivers Nursing and Rehabilitation Center
Jacksonville, NC
10.2024 - 03.2025
- Assessed and addressed individual patient needs by providing assistance with essential daily activities such as bathing, grooming, and dressing.
- Tracked and documented vital signs, promptly reporting any deviations to nursing staff for immediate attention.
- Executed safe and respectful transfers of patients from beds to wheelchairs, ensuring comfort and dignity during the process.
- Documented patient care activities and observations with precision to support effective healthcare delivery.
- Monitored and maintained cleanliness in patient rooms and communal spaces to promote patient well-being and safety.
- Coordinated feeding processes for patients with specific dietary needs, ensuring nutritional compliance and comfort.
- Assisted patients and families in navigating difficult situations through empathetic emotional support.
- Monitored call lights and promptly assisted patients to ensure comfort and satisfaction.
- Assisted nurses in performing medical procedures such as wound dressings or catheterizations
- Executed comprehensive infection control measures to enhance patient safety and minimize disease spread.
- Supported end-of-life care by providing comfort measures and emotional support to terminally ill patients
- Monitored and executed patient turning protocols to mitigate risk of pressure ulcers.
- Notified appropriate personnel about any safety hazards observed within the facility premises
- Informed nursing staff about changes in patients' condition or behavior
- Supported patients with their mobility needs, including using assistive devices such as walkers or canes
- Provided compassionate patient care, assisting with daily living activities and maintaining comfort.
- Monitored vital signs, documenting changes and reporting to nursing staff for timely interventions.
- Guided and supported new CNAs through mentorship initiatives, fostering improved team dynamics and commitment to high-quality care standards.
- Advocated for patient needs by effectively communicating concerns to healthcare professionals.
- Maintained accurate documentation of patient records, ensuring compliance with regulatory requirements.
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Performed regular safety assessments on equipment to uphold operational safety standards and promptly communicated concerns to relevant personnel.
Cashier
Food Lion
Jacksonville, NC
09.2024 - 10.2024
- Delivered welcoming interactions to customers, ensuring a positive and professional atmosphere.
- Responded to customer inquiries and supported needs to enhance overall service experience.
- Facilitated accurate and timely processing of sales transactions to enhance customer experience.
- Managed payment processing, refund, and exchange operations, maintaining alignment with company policies and procedures.
- Executed organization and cleanliness of checkout area, facilitating smooth transactions and service delivery.
- Presented detailed information on current promotions and product features to facilitate informed purchasing decisions.
- Oversaw accurate labeling and pricing of all merchandise to enhance inventory management.
- Coordinated teamwork initiatives to enhance performance and exceed established sales goals.
- Handle customer complaints and resolve issues in a timely and effective manner.
- Ensured compliance with food safety and sanitation guidelines to maintain high standards.
- Ensured compliance with company policies and procedures, including cash handling and safety protocols.
- Continuously strive to improve the customer shopping experience.
- Participated in required training sessions and meetings to enhance professional development.
- Maintained current knowledge of product and service offerings to improve customer assistance effectiveness.
- Demonstrated a commitment to maintaining a positive and professional attitude in all situations.
Store Manager
One Stop Smoke and Vape
Beaufort, SC
03.2024 - 07.2024
- Cultivated a welcoming environment for customers through positive engagement. Responded to inquiries about store offerings and resolved customer issues with professionalism.
- Analyzed customer preferences and recommended additional merchandise to increase overall sales.
- Provided attentive support to customers, ensuring a positive shopping experience and fostering loyalty.
- Achieved seamless transaction processing through effective cash management. Delivered accurate cash transaction handling, improving operational reliability. Enhanced overall transaction efficiency, resulting in reduced processing times.
- Executed daily cleaning and restocking procedures to provide a welcoming shopping atmosphere for patrons.
- Achieved streamlined unloading processes to minimize turnaround time for merchandise arrival. Optimized merchandise arrangement to improve customer experience and sales potential.
- Collaborated with store owner to identify vulnerabilities and develop proactive loss prevention initiatives.
- Monitored and enforced adherence to company policies to promote organizational standards and values.
Assistant Manager
Family Dollar
Beaufort, SC
01.2024 - 03.2024
- Achieved high customer satisfaction ratings through positive engagement and effective resolution of inquiries. Resolved customer concerns promptly, contributing to improved service quality.
- Provided attentive customer service to uphold store reputation and client relations.
- Implemented regular cleaning and restocking procedures to provide a welcoming and organized store atmosphere.
- Guided and mentored store associates in implementing Family Dollar procedures to optimize store performance and customer service.
- Achieved efficient unloading of merchandise from delivery truck. Streamlined organization of stockroom items. Optimized transfer of merchandise to improve store readiness.
- Coordinated ordering of merchandise while overseeing payroll scheduling and managing cash register receipts and deposits.
- Monitored inventory and identified potential theft risks to support store manager's loss prevention initiatives.
- Directed team activities and addressed customer needs while fulfilling management duties in the store manager's absence.
- Implemented and enforced company policies to promote a compliant workplace environment.
- Achieved high levels of customer satisfaction through dedicated service and support. Fostered team development resulting in improved skills and capabilities. Delivered projects efficiently by leveraging exceptional organizational skills. Enhanced team communication leading to better project outcomes. Resolved complex problems through strategic decision-making and innovative solutions. Built lasting relationships that contributed to a positive work culture and collaboration.
Customer Service Representative
Kid to Kid
State College, PA
08.2022 - 12.2023
- Buyer:
- Select and price gently-used styles for our customers
- Merchandise clothing
- Provide customer service
- Work with the store manager to keep the sales floor organized
- Registers and ringing transactions
- Sales associate:
- Maintaining selling floor presentations, and restocking them as needed
- Tagging and sorting clothes, toys, etc.
- Learning Kid-to-Kid's systems and procedures to enhance work efficiencies and complete support duties
- Handle all returns courteously and professionally
- Maintain a professional attitude with sincerity and enthusiasm
- Develop procedure knowledge by completing online training
- Be aware of current promotional events and sales
- Maintain good housekeeping
cashier/fuel clerk
Speedway LLC
Santa Fe, NM
01.2022 - 05.2022
- Meeting and exceeding customer expectations on every visit
- Maintaining a clean, safe environment to ensure the store is presentable
- Food preparation
- Ensuring proper preparation, presentation, and freshness of all food service products
- Ability to follow proper health code guidelines
- Cash handling, fuel transactions, fuel safety
Financial Technician
U.S Marine Corps
02.2016 - 03.2020
- Conducted audits of individual pay to resolve funding discrepancies between service members and the United States government.
- Executed comprehensive input of service members' pay data into online systems, enhancing data integrity and accessibility.
- Engaged with customers directly and through phone communication to resolve payment and finance challenges, enhancing overall financial understanding.
Cashier/Customer Service
Kroger
League City, TX
01.2013 - 01.2015
- Responded to customer inquiries with timely and accurate information. Managed customer queries by offering knowledgeable guidance and solutions. Improved customer service experience by delivering prompt answers to questions.
- Achieved high transaction accuracy by operating scanner and cash register effectively. Enhanced customer satisfaction by providing assistance with electronic payments. Improved operational efficiency through proficient handling of electronic devices.
- Verified payment authorization and delivered official receipts to enhance customer service experience.
- Implemented effective bagging techniques to facilitate safe delivery of customer purchases.
- Executed store policies for processing sales, including gift cards, coupons, and age-restricted items to maintain operational integrity.
Education
Certified Nursing Assistant - Certification
TCL south carolina
Beaufort, SC06-2024
Military Training - undefined
Financial Management School
Camp Lejeune, NC02-2016
High school diploma or GED - undefined
Clear Creek High School
League City, TX01-2015
Skills
- Military Experience
- Effective presentation skills
- Patience
- Phone Etiquette
- Proficient in Microsoft Word
- Customer service
- Sales experience
- Time Management
- Communication
- Cash handling/Register
- Financial Management
- Typing
- Computer skills
- Basic Patient care
- Vital sign monitoring
- Time management
- Attention to detail
- HIPAA compliance
- End-of-life care
- Problem-solving
- Multitasking and organization
- Critical thinking
- Team collaboration
- Active listening
- Flexibility and adaptability
- Conflict resolution
- Patient advocacy
- Reliable team player
- Electronic charting
- Observing responses
- Condition monitoring
- Able to lift [number] pounds
- Documentation expert
Certification
- Driver's License
- CNA July 2024 to July 2026 CNA certification through TCL in South Carolina through Credentia
- BLS Certification May 2024 to May 2026 Basic Life Support through American Heart Association
Timeline
CNA
Woodbury Wellness Center
05.2025 - 06.2026
CNA - Certified Nursing Assistant
Carolina Rivers Nursing and Rehabilitation Center
10.2024 - 03.2025
Cashier
Food Lion
09.2024 - 10.2024
Store Manager
One Stop Smoke and Vape
03.2024 - 07.2024
Assistant Manager
Family Dollar
01.2024 - 03.2024
Customer Service Representative
Kid to Kid
08.2022 - 12.2023
cashier/fuel clerk
Speedway LLC
01.2022 - 05.2022
Financial Technician
U.S Marine Corps
02.2016 - 03.2020
Cashier/Customer Service
Kroger
01.2013 - 01.2015
Military Training - undefined
Financial Management School
High school diploma or GED - undefined
Clear Creek High School
Certified Nursing Assistant - Certification
TCL south carolina
Additional Information
Authorized to work in the US for any employer