Jennifer Martinez
Concord,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Business Office Coordinator
Unitek College
2023.10 - Current
- Oversee accounts receivable and commence the collection of invoices. Coordinate and oversee receivables operations to guarantee that billing and collection are completed within the designated timeframes. Investigate customer account problems, supervise collections for students in and out of school, and manage non-payments, late payments, and other irregularities. Responsible for purchasing, distributing, and receiving books, student supplies, and office supplies. Responsible for managing campus inventory. Conduct student account reconciliations, analyze discrepancies, and resolve issues. Assist the Campus Director with budget-related matters. Complete miscellaneous projects and tasks as assigned.
Service Department Coordinator
MICHAEL STEAD CJDR
2022.10 - 2023.10
- Handle high volume calls to help determine needs of guests
- Schedule all appointments and be responsible for meeting the appointment goal
- Supervise all financial transactions and reconcile daily deposits
- Perform daily confirmation calls for all appointments as well as follow-up calls to ensure customer satisfaction
- Assist warranty clerk with processing claims
- Collaborate with service advisors to best meet clients' needs
- Head cashier and biller in charge of all payment transactions for service department
- Scan and upload all Repair orders to the database and ensure everything is legible and correct files
- Provide additional support to all departments by directing clients and processing transactions
- Perform clerical duties, tasks such as duplicating documents, organizing and storing them, as well as inputting information and data into Microsoft Excel.
Store Manager
Warriors Team Store
2017.05 - 2020.03
- Oversee day-to-day operations of the store, including sales, customer service, and inventory management
- Manage accounting tasks, achieving monthly, quarterly, and yearly sales and financial goals, overseeing the budget, and processing payroll in accordance with payroll regulations
- Conduct all interviews when opening positions become available
- Educate all staff members on company policies and advise them on ways to improve
- Succeed in meeting quarterly sales goals by creating a strong team and providing all employees with mentorship on best practices
- Coordinate daily store meetings and lead all employee quarterly reviews
- Follow all security measures and monitoring strategies, conducting audits on paperwork and inventory levels, and effectively managing the handling of broken or damaged merchandise
- Manage employee training for over ten new hires over a period of months
- Create a work schedule for all employees based on availability and store needs
- Design a monthly store plan when receiving new merchandise
- Perform bank reconciliations.
Education
ALLIED HEALTH: Associates Of Science Degree -
Diablo Valley College
09.2024
Skills
- Accounting Support
- Data Entry
- Office Administration
- Spreadsheet Management
- Business Administration
- Budget Management
Timeline
Business Office Coordinator
Unitek College
2023.10 - Current
Service Department Coordinator
MICHAEL STEAD CJDR
2022.10 - 2023.10
Store Manager
Warriors Team Store
2017.05 - 2020.03
ALLIED HEALTH: Associates Of Science Degree -
Diablo Valley College
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