Cece Baker
Summary
Enthusiastic training professional successful at developing training plans and supplementary materials to help individuals excel. Works under strict deadlines and makes independent judgments about effectiveness of training. Comfortable with remote training technology and methodologies.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Consultant
City Of Memphis
01.2023 - Current
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Managed client relationships through regular check-ins and updates on project progress.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Designed tailored training programs for employees at various levels within the organization, boosting overall skillsets.
Instructor/Licensed Realtor
Berkshire Hathaway
09.2018 - Current
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Optimized day-to-day instruction to align educational strategies with industry best practices.
- Facilitated smooth transactions by coordinating with various stakeholders such as title companies, inspectors, appraisers, and attorneys.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Advised and informed prospective clients on current market activities and conditions.
- Exceeded personal sales goals consistently by utilizing effective prospecting strategies and building rapport with potential clients quickly.
Assistant Director of Real Estate Operations
SRVS
01.2018 - 09.2018
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Developed comprehensive onboarding and training programs for new employees, accelerating their integration into the team environment.
- Drove a culture of continuous improvement by encouraging employee feedback and implementing changes as needed.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
Senior Area Property Manager/ Affordable Housing
National Church Residences
10.2012 - 10.2017
- Prepared comprehensive financial reports for upper management, highlighting key performance indicators and market trends.
- Acted as a primary point of contact for property owners, providing regular updates on their investment performance along with strategic recommendations for improvement opportunities.
- Managed a diverse portfolio of properties, ensuring timely maintenance and optimal occupancy rates.
- Oversaw capital improvements projects, ensuring timely completion within allocated budgets.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Generated professional networks by engaging in professional, industry and government organizations.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Marketing /Property Manager Representative
Experian Properties
05.2005 - 10.2012
- Monitored competitor activities while developing proactive strategies accordingly
- Implemented CRM software solutions to automate lead management processes.
- Improved operational efficiency by developing standardized policies and procedures for property management tasks.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues related to property maintenance and lease agreements.
- Developed comprehensive training programs for newly hired staff members to ensure consistent service standards across all properties managed.
Education
Bachelor of Science (B.S.) in Business Administration -
Morris Brown College
Atlanta, GA05.2005
Skills
- Real Estate Management
- Customer Relationship Management
- Problem-Solving
- Communication
- Interpersonal Skills
- Property Operations
- Team Leadership
- Problem Identification
- Innovative thinking
- Property Management
- Team Leadership & Development
- Customer service-focused
- Organizational abilities
Certification
- Project Management
- CCIM (Candidate)
- Certified Instructor For Tennessee of Realtors
Timeline
Consultant
City Of Memphis
01.2023 - Current
Instructor/Licensed Realtor
Berkshire Hathaway
09.2018 - Current
Assistant Director of Real Estate Operations
SRVS
01.2018 - 09.2018
Senior Area Property Manager/ Affordable Housing
National Church Residences
10.2012 - 10.2017
Marketing /Property Manager Representative
Experian Properties
05.2005 - 10.2012
Bachelor of Science (B.S.) in Business Administration -
Morris Brown College
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