Ce'Quanda Bradwell
Tallahassee
Summary
Dedicated and compassionate Medical Administrative Professional with over 5 years of experience supporting patient care and healthcare administration. Highly skilled in insurance verification, patient scheduling, billing coordination, and maintaining HIPAA-compliant medical records. Known for exceptional customer service, strong communication, and a commitment to improving patient outcomes and clinic efficiency. Proficient in Epic and eClinicalWorks EHR systems.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Abuse Counselor
Florida Department of Children and Families
07.2025 - Current
- Assign cases to appropriate county units or law enforcement for investigation.
- Enter reports and screened-out calls into state information systems and databases.
- Collaborate with supervisory staff on sensitive cases, including child and adult death reports.
- Provide referral services and supportive assistance to individuals and families in crisis.
- Maintain strong professional relationships with field investigators, supervisors, and protective service professionals.
- Receive and escalate complaints related to licensed facilities or DCF employees, including human rights violations or inadequate care.
- Research historical case data to support safety and risk assessments for alleged victims.
- Perform additional related duties as needed to support department operations.
Medical/Dental Front Desk Receptionist
Carepoint Health and Wellness Center
06.2024 - 05.2025
- Verified insurance, collected co-pays, and ensured complete patient registration.
- Scheduled and confirmed appointments, optimizing provider calendars.
- Delivered outstanding front-desk service, enhancing patient satisfaction.
- Assisted with MA duties, including vital signs and patient prep.
Pre-Collector
Digestive Health of Georgia
01.2023 - 12.2023
- Processed prior authorizations and verified insurance eligibility.
- Maintained accurate referral documentation and responded to payer inquiries.
- Contacted patients to discuss outstanding account balances, clarified billing concerns, and arranged payment plans in accordance with organizational policies.
- Coordinated follow-ups with insurance providers to resolve claim discrepancies and expedite payment processing in alignment with revenue cycle goals.
- Streamlined accounts receivable tracking by updating patient records, regularly communicating with payers, and accelerating resolution of outstanding balances in accordance with healthcare compliance standards.
Medical Front Office Coordinator
United Physicians Group
09.2022 - 01.2023
- Greeted patients and streamlined check-in, reducing wait times.
- Coordinated billing and appointment scheduling to optimize workflow.
- Trained staff on eClinicalWorks EHR, ensuring accurate documentation.
- Managed patient communications, insurance verification, and payments.
Business Office Assistant (Internship)
Consulate Health Care
05.2020 - 07.2021
- Managed administrative tasks including document filing and vendor payments.
- Supported claims processing and patient account reconciliation.
- Streamlined patient billing workflows by updating electronic records and ensuring timely coordination with insurance providers.
- Reconciled financial discrepancies by cross-verifying insurance remittances with patient accounts, facilitating accurate and timely adjustments in billing systems.
- Processed confidential patient information in compliance with HIPAA standards, ensuring accurate entry into electronic health records and supporting regulatory audits.
Certified Nursing Assistant (CNA)
Hopewell Senior Care
01.2019 - 01.2021
- Delivered personal care with compassion, maintaining patient dignity.
- Reported patient changes to nursing staff, supporting proactive care.
- Assisted with ambulation, hygiene, and intake/output monitoring.
Medical Administrative Assistant
Tallahassee Memory Care
01.2019 - 01.2021
- Maintained patient charts and supported front-desk operations.
- Managed documentation and appointment scheduling.
- Streamlined patient intake procedures by digitizing records and updating scheduling protocols to improve front office efficiency and ensure accurate data management.
Education
Associate of Science - Health Sciences – Medical Administrative Assistant
Ultimate Medical Academy
07.2023
Bachelor of Science - Psychology
University
Skills
- Patient Scheduling & Coordination
- Insurance Verification (Medicare/Medicaid)
- Medical Records & HIPAA Compliance
- EHR Systems: Epic, eClinicalWorks
- Billing & Prior Authorizations
- Microsoft Office Suite
- Patient Advocacy & Customer Service
- Workflow Optimization
- Typing & Data Entry
- Accounts Receivable & Cash Handling
Certification
- Certified Nursing Assistant (CNA)
- May 2016
Timeline
Abuse Counselor
Florida Department of Children and Families
07.2025 - Current
Medical/Dental Front Desk Receptionist
Carepoint Health and Wellness Center
06.2024 - 05.2025
Pre-Collector
Digestive Health of Georgia
01.2023 - 12.2023
Medical Front Office Coordinator
United Physicians Group
09.2022 - 01.2023
Business Office Assistant (Internship)
Consulate Health Care
05.2020 - 07.2021
Certified Nursing Assistant (CNA)
Hopewell Senior Care
01.2019 - 01.2021
Medical Administrative Assistant
Tallahassee Memory Care
01.2019 - 01.2021
Associate of Science - Health Sciences – Medical Administrative Assistant
Ultimate Medical Academy
Bachelor of Science - Psychology
University