Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Awards
Timeline
Generic

Cece Griggs

Portland,Oregon

Summary

employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Boutique Retail Supervisor

Nespresso Coffee
Tigard, Oregon
10.2023 - Current
  • Assisted store management with recruiting, identifying talent for associate positions
  • Supervised staff of 20 to ensure compliance with Nepresso policies and regulations
  • Created weekly work schedules for retail staff according to business needs
  • Conducted regular performance reviews to identify areas of improvement among team members
  • Led and motivated team of sales associates, fostering positive and customer-focused environment
  • Monitored performance metrics to help achieve or exceed store goals
  • Trained and mentored new team members on visual presentation standards in accordance with Nepresso guidelines
  • Participated in regular safety meetings, safety training, and hazard assessments to reduce accidents or injuries
  • Managed daily opening and closing procedures, including cash handling, banking deposits and reconciliation of financial records
  • Demonstrated strong organizational skills to ensure efficient store operations and inventory management
  • Assisted customers with queries regarding product availability or pricing information when needed
  • Authorized payments and merchandise returns.
  • Picked items for customer orders according to order slips or verbal instructions.
  • Inspected incoming shipments for damage or discrepancies between the packing list and actual inventory received.
  • Performed regular cycle counts to verify physical inventory count with system records.
  • Restocked returned merchandise onto shelves as needed.
  • Operated hand-held scanners to track product movement within the warehouse environment.
  • Tracked inventory levels on a daily basis and reported discrepancies accordingly.
  • Followed established procedures for receiving, storing, rotating, picking and shipping merchandise.
  • Pulled merchandise to fulfill orders to specification.

Call Center Agent, Inbound Sales

Evergreen Payment Solution
Vancouver, Washington
07.2023 - 09.2023
  • Managed large volumes of incoming calls without sacrificing quality of service provided
  • Delivered timely responses to customer emails, phone calls, and online chats
  • Utilized active listening techniques to assess customer needs and provide appropriate solutions
  • Answered calls, left voicemails, and scheduled follow-up calls to drive customer engagement
  • Actively participated in team meetings discussing current trends in customer service satisfaction ratings.

Retail Brand Ambassador

Production Plus
Bingham Farm, MI
10.2015 - 07.2019
  • Creates positive customer experiences and drives sales
  • Brand Ambassador -Nespresso
  • Promotes the brand in-person at stores and events in your community
  • Posts creative and engaging content on social media to build brand awareness
  • Uses point-of-sale systems to complete transactions
  • Shares customer and sales team feedback with colleagues
  • Meets or exceeds quarterly sales goals
  • Educates customers, retailers, and vendors on the product assortment and brand history
  • Follows all Brand policies.

Call Taker

First Transit
Clackamas, Oregon
06.2018 - 01.2019
  • Managed 350 incoming calls from customers simultaneously while ensuring accurate information was relayed between both parties
  • Handled calls from drivers, customer service, and other route-related inquiries
  • Monitored GPS systems to track vehicle locations and ensure prompt arrival times at requested destinations
  • Provided excellent customer service by responding quickly and professionally to passenger requests or concerns regarding transportation services.

Education

Completed coursework towards Associate in Arts (A.A.) - Organizational Leadership

Portland Community College
05.2022

Skills

  • Conflict resolution
  • Analytical thinking
  • Performance monitoring
  • Attention to detail
  • Project management
  • Sales strategy development
  • Scheduling and timekeeping
  • Staff training and development
  • Organizational skills
  • Inventory management
  • Store operations
  • Product knowledge
  • Interpersonal skills
  • Promotions and marketing
  • Team leadership
  • Goal setting and achievement
  • Visual merchandising
  • Financial Reporting
  • Cash Handling
  • Time management
  • Technology proficiency

Certification

  • CPR Certified American Red Cross
  • Food Handler Card Oregon Health Authority
  • HIPAA Certified American Health Training
  • Visual Merchandising Certified Udemy.com

Personal Information

Title: Retail Operations Specialist

Awards

  • Presidential Dean List
  • Real Excellence Program by Daisy Adriatico in the Category Manage for Results
  • Real Excellence Program by Susana Forteleoni in the Category of Lead to Win
  • Real Excellence Program by Daisy Adriatico in the Category Make a Difference
  • Real Excellence Program by Aicha Boussada in the ICAN- "ACT" Category Manage for Results
  • Shiny Star" 2nd place top 40 agent.

Timeline

Boutique Retail Supervisor

Nespresso Coffee
10.2023 - Current

Call Center Agent, Inbound Sales

Evergreen Payment Solution
07.2023 - 09.2023

Call Taker

First Transit
06.2018 - 01.2019

Retail Brand Ambassador

Production Plus
10.2015 - 07.2019

Completed coursework towards Associate in Arts (A.A.) - Organizational Leadership

Portland Community College

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Cece Griggs