Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Cece Johnson

West Saint Paul,MN

Summary

Accomplished IT professional with a proven track record, adept in technical troubleshooting and customer service. Expertise in system administration and asset management, significantly improving system efficiency and security. Skilled in Microsoft Office and staff training, consistently resolving complex hardware and software issues, enhancing user satisfaction and operational productivity.

Overview

4
4
years of professional experience

Work History

Part-time IT Administrator

Golden Employment
01.2023 - Current
  • Monitor networks and network devices to resolve technical problems quickly.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Diagnosed and executed resolution for network and server issues.
  • Diagnosed and resolved hardware and software issues.
  • Installed and configured network printers and other peripheral devices.
  • Manage Office 365 for the organization
  • Devised scripts and automation tools to improve system efficiency.
  • Planned and implemented upgrades to system hardware and software.
  • Implemented and maintained virtual private networks.
  • Provide IT support to non-technical internal users through desk side support services.
  • Conduct security audits to identify vulnerabilities.
  • Recommend improvements in security systems and procedures.
  • Provide security monitoring and resolutions

HELP DESK ANALYST

Dynatronics
10.2021 - 05.2023
  • Provided Tier 1/2 IT support to non-technical internal users through desk side support services and ticketing systems.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Provided firewall and VPN management, Sentinel security and incident response.
  • Trained and supported end-users with software, hardware, and network standards and use processes.
  • Created support documentation that enabled user community to extend skills, leverage system features, and find resolutions to questions without intervention from support team.
  • Provided network support services for devices such as hubs, bridges, routers, and other hardware.
  • Planned implementation of network enhancements and upgrades.
  • Created and updated regular inventory reports and records.
  • Analyzed inventory data to identify and address stock discrepancies.
  • Developed and implemented policies and procedures for inventory management.

Contract Desktop Support Technician

Minnesota IT Services
12.2020 - 07.2021
  • Diagnosed and troubleshot hardware, software and network issues.
  • Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices.
  • Deployed Windows devices across multiple facilities, connecting hardware to central network hubs for multi-site interconnectivity.

Education

Associate of Science - Network And System Administration

Dakota County Technical College
Rosemount, MN
01.2021

High School Diploma -

Burnsville High School
Burnsville, MN
01.2013

Skills

  • Technical Troubleshooting
  • System Administration
  • Customer Service
  • Asset Management
  • Ticket management
  • Microsoft Office Specialist (MOS) Expert
  • Staff education and training
  • Problem Resolution
  • Hardware and Software

Accomplishments

I was acknowledged and awarded at Dynatronics for my exemplary customer service and willingness to provide resolutions to people in need across the organization. (Culture Champion)

References

  • Wade Mier, 651-201-1069, wade.mier@state.mn.us
  • Mike Withers, 714-520-1945, mrmikewithers@gmail.com

Timeline

Part-time IT Administrator

Golden Employment
01.2023 - Current

HELP DESK ANALYST

Dynatronics
10.2021 - 05.2023

Contract Desktop Support Technician

Minnesota IT Services
12.2020 - 07.2021

Associate of Science - Network And System Administration

Dakota County Technical College

High School Diploma -

Burnsville High School

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Cece Johnson