Fay "Ce-Ce" Lambert
Lake Arthur,LA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
Work History
Medical Office Front Desk
Premier Pain Centers
Covington, LA
02.2006 - 04.2024
- Answered incoming calls promptly and directed them to appropriate personnel.
- Processed payments from customers using cash and credit card machines.
- Maintained neat and orderly work area, including reception desk and lobby area.
- Scheduled appointments for clients utilizing computerized appointment system.
- Handled complaints in a timely fashion while following established policies and procedures.
- Managed front office operations such as mail distribution, filing documents, photocopying.
- Provided excellent customer service through efficient problem solving techniques.
- Verified insurance coverage for appointments and collected co-payments as required.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Performed data entry tasks related to billing and collections procedures.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Processed patient payments and scanned identification and insurance cards.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Informed patients of financial responsibilities prior to rendering services.
- Conducted patient intake interviews to collect medical information and insurance details.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Oversaw cash and credit card payment transactions at the front desk.
- Provided information to patients regarding appointment scheduling, office hours, billing, and insurance policies.
- Scheduled patient appointments, collected co-pays and verified insurance coverage.
- Entered patient information into electronic medical record system.
- Verified patient demographic and insurance information at each visit.
- Assisted with check-in, check-out procedures for all incoming, outgoing patients.
- Prepared charts for upcoming appointments; updated existing charts with current information as needed.
- Maintained filing systems for patient records and other documents as required by HIPAA regulations.
- Handled confidential paperwork related to patient visits according to HIPAA regulations.
- Maintained professional relationships with colleagues, physicians and vendors.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Scheduled appointments by telephone or in person.
- Maintained consistent patient confidentiality in alignment with HIPAA protocols by using encryption software.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
Education
Social Work
08-1985
Skills
- Scheduling appointments
- Complaint Management
- Credit and cash payments
- Customer Service
- Check-in and Check-out Procedures
- Time Management
- Oral and written communications
- Front Desk Supplies Management
References
- Annie Jenkins Practice Manager at Premier Pain Center 985-809-1997
- Nancy Champage Former Office Manager at Premier Pain Center 985-630-3790
- Caroline Hymel Coworker at Premier Pain Center 985-237-8695
References
References available upon request.
Timeline
Medical Office Front Desk - Premier Pain Centers
02.2006 - 04.2024
Loyola University New Orleans - , Social Work
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