Cece Renick
Winston-Salem,NC
Summary
Skilled in managing complex client relationships and driving business growth in fast-paced enterprise environments. Accomplished Account Manager with 10 years of experience maximizing technology sales, building strong client relationships, and executing effective account planning strategies to expand product adoption and revenue spend. Excels in strategic planning, client engagement, and problem-solving. Proven history of managing high-profile accounts, delivering impactful solutions, and achieving targeted outcomes. Adaptable and results-driven, leveraging strategic thinking and negotiation skills to foster collaboration and drive success.
Overview
19
19
years of professional experience
Work History
Strategic Account Manager / Enterprise Account Manager / Manager
Chili Piper
02.2018 - Current
- Drive value realization through upsell, cross sell, and renewal motions
- Manage portfolio comprising 30-35% of Chili Piper’s customer base achieving average of 106% to goal over past 8 quarters - Customers include Intuit, Facebook, Snowflake, Twilio, Weave, Forrester
- Negotiated and renewed Chili Piper’s seven-figure contracts
- Full cycle sales within customer portfolio
- Designed and implemented solutions review process aligning customer objectives with expansion opportunities, driving measurable growth
- Led hybrid customer success/account management team responsible for onboarding, implementation, cross-sell, renewal, upsell, and first-line technical support, growing the team from 2 to 6 members
Customer Success Operations Manager
OppSource
06.2017 - 02.2018
- Founding Customer Success member of Next Frontier Capital portfolio company
- Developed and executed growth strategies for the customer success team in an early-stage startup, leading to improved customer onboarding and training processes
- Sourced and implemented a Learning Management System (LMS), enhancing both customer and internal training programs
- Managed enterprise-level customer implementations of SaaS sales engagement solutions, ensuring timely and successful deployments
- Founding Customer Success member of Next Frontier Capital portfolio company
Client Experience Lead
Wisetail LMS
10.2016 - 06.2017
- Supervised daily operations of a team of 3 client experience representatives, improving client satisfaction and retention
- 100% client retention during tenure
- Served as internal LMS Administrator for employee and client training, authoring technical user guides and leading training workshops
- Executive coordinator of annual user conference, achieving a 100% increase in attendance year-over-year
Client Experience
Wisetail LMS
10.2014 - 10.2016
- Managed enterprise accounts accounting for 30% of company Annual Recurring Revenue (ARR), contributing to significant business growth
- Created onboarding processes for new CX team members and managed technical projects, including integrations and new client implementations
- Coordinated client projects across multiple departments, fostering a collaborative environment
Program Coordinator
Blackstone LaunchPad at Montana State University
04.2014 - 10.2014
- Managed operations to launch a campus-based entrepreneurship program with a budget exceeding $600K
- Led venture coaching sessions with over 200 aspiring entrepreneurs, developing and implementing training programs
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
Staffing Specialist
LC Staffing
05.2013 - 03.2014
- Performed HR functions, including hiring, coaching, and terminating employees, and supported business development in opening new accounts
- Recruited, interviewed, and placed over 500 individuals to work in management, hospitality, maintenance, security, technology, manufacturing and community programs.
Guest Services Manager / Catering Convention Services Manager
Best Western Grantree Inn
08.2005 - 05.2013
- Negotiated and executed contracts for group and event bookings, planning events for up to 4,000 attendees
- Created Standard Operating Procedures (SOPs) to ensure continuity of guest experience and managed a staff of 25
Education
Bachelor of Science - Community Health Education
Montana State University
Bozeman, MT06.2010
Skills
- Enterprise Account Management
- Client Onboarding and Training
- SaaS Implementation
- Customer Retention Strategies
Boardparticipation
- Board Member, State of Montana Information Technology Board, 2017 – 2019
- President of the Board, Friends of the Montana State University Library, 2015 – 2019
- Vice President of the Board of Directors, BridgerCare, 2015 – 2019
- Sponsorship Coordinator, TEDxBozeman, 2013 – 2016
Timeline
Strategic Account Manager / Enterprise Account Manager / Manager
Chili Piper
02.2018 - Current
Customer Success Operations Manager
OppSource
06.2017 - 02.2018
Client Experience Lead
Wisetail LMS
10.2016 - 06.2017
Client Experience
Wisetail LMS
10.2014 - 10.2016
Program Coordinator
Blackstone LaunchPad at Montana State University
04.2014 - 10.2014
Staffing Specialist
LC Staffing
05.2013 - 03.2014
Guest Services Manager / Catering Convention Services Manager
Best Western Grantree Inn
08.2005 - 05.2013
Bachelor of Science - Community Health Education
Montana State University
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