Cecelia Aiken
Leesburg ,VA
Summary
Take-charge professional delivering support, organization and a great hardworking attitude to business operations. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Experience dealing with phones and customer needs in fast-paced environments. Recognized for exemplary customer service and team collaboration. Excellent problem solving abilities, and successful at adapting quickly to changing business demands.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Executive Administrative Assistant
Modern Mechanical
Ashburn, VA
07.2022 - Current
- Organized and maintained executive calendars, scheduled meetings, conferences, travel arrangements, and appointments.
- Provided secretarial support to the executive staff including composing correspondence, memos, presentations, reports and other documents as requested.
- Developed filing systems to maintain confidential records of personnel information and business activities in accordance with company policies.
- Coordinated communications between departments to ensure timely completion of projects.
- Prepared agendas for meetings; took minutes during meetings; distributed meeting notes to appropriate personnel.
- Greeted visitors upon their arrival; directed them to the appropriate destination or person; provided general information about the organization when necessary.
- Assisted with special projects such as researching topics or creating presentations for management review.
- Maintained up-to-date contact lists of vendors and suppliers while coordinating orders as required by executives.
- Ordered office supplies as needed while monitoring inventory levels to ensure adequate stock is available at all times.
- Answered incoming telephone calls from internal and external customers promptly and professionally; transferred calls appropriately; responded to inquiries in a timely manner.
- Managed incoming mail by sorting out items that needed immediate attention or forwarding it on to the appropriate department or individual for action or response.
- Established procedures for maintaining files of all office correspondence, memorandums, agreements, contracts., ensuring easy access when needed.
- Developed online databases for tracking customer contacts and sales leads.
- Created spreadsheets using Excel software programs including formulas, macros and pivot tables.
- Researched industry trends and best practices related to administrative processes and procedures.
- Assisted in preparing marketing materials such as brochures and flyers for distribution at trade shows and other events.
- Arranged appropriate travel, visas, agendas, necessary contacts and other information for executive travel.
- Coordinated meeting and work schedules for staff teams and executives.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Managed daily invoices, reports and proposals.
- Obtained signatures for financial documents and internal and external invoices.
Process Assistant
Amazon
Sterling, VA
07.2021 - 07.2023
- supported shift operations by providing work to associates.
- supported Managers in day to day operations.
- gave feedback to associates based off of job performance, and also gave recommendations to improve job performance.
- tracked labor during shift operations.
- problem solved errors to help with shift operations.
- unloaded trailers.
- checked in drivers and freight drop offs.
- organized inbound dock by sorting, labeling and preparing work for next shift.
- organized trailers in yard to ensure standards were met.
- enforced safety standards during shifts.
- used multiple databases and programs to run shift smoothly.
- operated both Reach PIT and standard PIT.
- supported transshipment functions.
- supported FUD functions.
Picker,Packer, Pit Operator,Receiver&Kick Outs
Amazon
Sterling, VA
04.2021 - 07.2021
- Picked products needed for shipment using a scanner.
- Picked for Multibuilding, multibuilding wide, op singles, single small, single floor, hot picks, and cpt.
- Lifted heavy materials with caution.
- Packaged items for shipment.
- Operated a forklift to remove pallets from trailers.
- Operated a forklift to remove product from trailers.
- Operated forklift to remove boxes from trailers.
- Maintained dock area.
- Spotted for forklift.
- Kept dock area neat.
- Maintained safety at all times.
- Received items for inbound.
- Consolidated carts to free up more carts.
- Organized inbound carts.
- Fixed packages in kick outs.
- Problem solved the main label printers.
- Processed cancelled orders.
- Processed heavy orders.
- Fixed wrong/messed up spoos.
Picker
Amazon
Clear Brook, VA
11.2020 - 04.2021
- Documented package information by completing associated paperwork, attaching labels and running barcodes with scanners.
- Selected products and items from shelves and pallets for customer orders.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Labeled boxes and placed in outbound collection areas.
- Limited damage to products and orders by using care when choosing items.
- Monitored aisles and floor areas for neatness and organization to enable forklifts to operate throughout warehouse.
- Confirmed items picked for orders by keying codes into system.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Packed fragile items with bubble wrap to prevent breakage during shipping.
- Reviewed orders for specialty codes to determine item locations in warehouse.
- Packaged items with appropriate materials to prevent damage during shipping.
Prime Now- Seasonal Whole Foods Shopper
Amazon
Fairfax, VA
06.2020 - 07.2020
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Listened to customer needs to identify and recommend optimal product selections.
- Worked quickly and efficiently to pick and pack orders.
- Organized products based on selections.
- Followed Covid safety procedures.
- Replaced and communicated out of stock products.
- Restocked supplies and kept work stations clean and sanitized.
Lead Hostess
Fords Fish Shack
South Riding, Va
11.2015 - 07.2017
- Set up and decorated menu marketing boards with current specials.
- Calculated charges, issued table checks and collected payments from customers.
- Answered phones politely and promptly, accurately recording and confirming reservations, while notifying servers and managers of large groups in advance and prepared seating ahead of guests arrival.
- Recorded take out orders.
- Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed silverware and checked restrooms every hour.
- Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
- Enhanced guests' experiences by fulfilling special requests during visits.
- Recognized VIP customers immediately and provided special treatment, including preferred tables.
- Guided guests to appropriate seating for party size, and provided menus.
- Tracked seated guests and available seating using Dinetime.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Trained new team members in cash register operation, stock procedures and customer service.
- Monitored dining area to assess server capacity and accurately estimate wait times.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Completed opening and closing checklists, including emptying trash, organizing work space,cleaning menus and polishing silverware.
- Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
Lead Hostess
Casino Wharf FX
Falmouth, MA
03.2011 - 09.2015
- Enhanced guests' experiences by fulfilling special requests during visits.
- Cleaned seating area and checked restrooms every hour, providing restock to needed items.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Answered phones politely and promptly, accurately recording and confirming reservations, providing establishment information, and recording take out orders.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Tracked seated guests and available seating using Open Table system.
- Recognized VIP customers immediately and provided special treatment, including preferred tables.
- Guided guests to appropriate seating for party size, provided with menus and place settings.
- Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
- Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
- Arranged each place setting attractively and verified all items were clean and free from water spots and food.
- Helped to plan and execute parties for more than 20 guests, including coordinating menus and preparing tables.
- Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
- Explained preparation of various menu items, describing ingredients and cooking methods to customers.
- Completed opening and closing checklists, including emptying trash, organizing area and polishing silverware.
- Set up and decorated menu marketing boards with current specials information and drink features.
Bobby Brown Make up Specialist
Macy's
Hyannis, MA
11.2014 - 05.2015
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Prepared, completed and processed customer account forms and database changes.
- Reviewed account and service histories to identify trends and issues.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Coached team members on security risks and loss prevention to aid in mitigating store theft.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assisted customers by finding needed cosmetic items and checking inventory for items at other locations.
- Offered product and service consultations and employed upselling techniques.
- Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas 100% or more.
- Sold various products by explaining unique features and educating customers on proper application.
- Processed orders through system and coordinated product deliveries.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Recommended merchandise to customers based on needs and preferences.
- Recommended optimal merchandise based on customer needs and desires.
Education
Some College (No Degree) - Cyber Security
Northern Virginia Community College
Sterling, VAHigh School Diploma -
Falmouth High School
Falmouth, MACertificate - Emergency Medical Technician
Upper Cape Cod Regional Technical School
Buzzards Bay, MACertificate - Hospitality And Tourism Management
Florida Atlantic University
Boca Raton, FLSkills
- Time management skills
- Client-focused
- Computer proficient
- Change management
- Excellent communication
- Positive learning process
- Financial records and processing
- Results-oriented
- Reports generation and analysis
- Training and development
- Quick learner
- MS Office proficient
- Organized and efficient
- Medical terminology proficiency
- Fast typing
Affiliations
- Varsity Athletic Award: High School Cheerleading 2009-2012
- Atlantic Coast League: Sportsmanship Award for Outstanding Sportsmanship in Cheerleading 2011.
- Certificate of Participation in the 2010 Heritage Language Exam (Level 1).
- Outstanding Student of the Year: Portuguese 2: presented in March, 2011.
Hobbies
- Figure Skating
- DIY projects
- Writing
- Learning languages
- Cooking and Baking
- Sight seeing
- Yoga
Certification
- Emergency Management Institute (FEMA): Introduction to Incident Command System ICS-100 completed: 29th Day of May, 2014.
- Emergency Management Institute (FEMA): National Incident Management System (NIMS): completed: 29th Day of May, 2014.
- Emergency Management Institute (FEMA): NIMS Multiagency Coordination System (MACS): completed: 25th Day of July, 2014.
- Emergency Management Institute (FEMA): Introduction to the Incident Command System (ICS 100) for Healthcare/Hospitals: completed: 28th Day of July, 2014.
- New Mexico Tech's (FEMA): Weapons of Mass Destruction training: Incident Response to Terrorist Bombings: completed: 19th Day of June,2014.
Timeline
Executive Administrative Assistant
Modern Mechanical
07.2022 - Current
Process Assistant
Amazon
07.2021 - 07.2023
Picker,Packer, Pit Operator,Receiver&Kick Outs
Amazon
04.2021 - 07.2021
Picker
Amazon
11.2020 - 04.2021
Prime Now- Seasonal Whole Foods Shopper
Amazon
06.2020 - 07.2020
Lead Hostess
Fords Fish Shack
11.2015 - 07.2017
Bobby Brown Make up Specialist
Macy's
11.2014 - 05.2015
Lead Hostess
Casino Wharf FX
03.2011 - 09.2015
Some College (No Degree) - Cyber Security
Northern Virginia Community College
High School Diploma -
Falmouth High School
Certificate - Emergency Medical Technician
Upper Cape Cod Regional Technical School
Certificate - Hospitality And Tourism Management
Florida Atlantic University
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