Cecelia angulo
San Antonio,TX
Summary
Dynamic and detail-oriented professional with extensive experience in customer service and administrative support at Methodist Healthcare Ministries. Proven ability to manage scheduling and maintain confidentiality while delivering compassionate care. Skilled in data entry and time management, ensuring efficient office operations and a welcoming environment for patients and staff alike.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Windemere @Westover Hills
12.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Medical Receptionist
Methodist Healthcare Minisries
12.2024 - 02.2025
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
HR Specialist
Care Professional Nursing
08.2022 - 12.2024
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Created and delivered HR training sessions to staff, managers and executives.
Education
Certificate - Medical Assistant/ Phlebotomy/ EKG
Quest College
San Antonio, TX12-2022
Associate of Science - Billing And Coding
Ultimate Medical Academy
Clearwater, FL04-2018
Graduate Certificate - Billing And Coding
Ultimate Medical Academy
Clearwater, FL03-2013
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Scheduling
- Scheduling appointments
- Appointment scheduling
Languages
Spanish
Professional Working
Timeline
Medical Receptionist
Methodist Healthcare Minisries
12.2024 - 02.2025
Front Desk Receptionist
Windemere @Westover Hills
12.2023 - Current
HR Specialist
Care Professional Nursing
08.2022 - 12.2024
Certificate - Medical Assistant/ Phlebotomy/ EKG
Quest College
Associate of Science - Billing And Coding
Ultimate Medical Academy
Graduate Certificate - Billing And Coding
Ultimate Medical Academy
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